Customer Service Data Entry
Resume:
Abdul Bashir
Scheduler / Dispatcher
Professional Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 33 years of administrative and customer service experience. Multi-faceted and resourceful Scheduler / Dispatcher with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating office communication. Positive and upbeat with strong relationship-building abilities.
Talented Dispatcher / Scheduler goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Accomplishments
Used Microsoft Excel and Access to develop inventory tracking spreadsheets.
• R.C.M.P. Regimental Funeral (St. Albert). January 26, 2015
• Arrange for Exemption Permit (CVIP) from Alberta Transportation for the use of City buses in St. Albert
• Design and Schedule – Park and Ride service from 3 site in St. Albert to Servus Place (St. Albert) and return after Funeral services.
• Design and Schedule – charter service for Edmonton Police Service
(Uniform Personal) from 6 site to Servus Place and return
• Design and Schedule – charter service for R.C.M.P. K Division Edmonton (Uniform Personal and civilians) from 3 site to Servus Place and return.
• Attendance – 2,000 + Uniform Personal – 7,500 civilians Edmonton Elks Home Games Park and Ride. 2011-2014
• Design and Schedule Park and Ride service from Park and Ride Sites to Commonwealth Stadium and return
• Edmonton Transit Special service and Control Centre. Attendance by Bus – 5,000 - 7,0000
***************@*****.***
Edmonton, AB T6L 3P1
Skills
• Telephone Etiquette
• Staff Coordination
• Computer Skills
• Document Management
• Schedule Management
• Payroll Processing
• Conflict Resolution
• Data Entry
• Attention to Detail
• Operational Efficiency
• Routine Adjustment
• Creative Solutions
• Software Applications
Education
03/1978
Northern Alberta Institute of
Technology Edmonton
No Degree: Architectural Detailing -
Level 1 And Level 11
• Completed professional development
in Architectural Detailing
• 03/1978
Northern Alberta Institute of
Technology Edmonton
No Degree: Architectural Graphics –
Level 1 And Level 11
• Completed professional development
in Architectural Graphics – Level 1
And Level 11
• Work History
Stock Transportation Ltd
Edmonton - August 2022 to Current
Provide Customer focused transportation service including home to school, Special needs and Field trips.
• Regional Municipality of Wood Buffalo - Scheduler /Dispatcher
• Fort McMurray, Alberta 05/2015 - 05/2019
• Optimized organizational processes by effectively managing driver schedules while adhering to contractual restrictions.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
• Conferred with managers, supervisors to revise plans and achieve demanding targets.
• Generated department Sign Ups (PICK) and accompanying documentation.
• Input data in INIT Planning and Dispatching Software program to create updated status reports for quick reference of project progress and deadlines.
Edmonton Transit - City of Edmonton - Charter Office / Park & Ride Edmonton, AB 07/1998 - 04/2015
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Liaise with City Police, Traffic Operations, Transit staff and other city personal as required to ensure charter bus operations runs properly.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.
03/1974
Kenya Polytechnic Nairobi - Kenya
Electrical Engineering: Electrical
Engineering
• Professional development completed
in Electrical Engineering
Certifications
• City of Edmonton – MS Access Level 1
• City of Edmonton – MS Access Level
11
• Certified Scheduling and Run Cutting -
INIT Software Solutions - IN House 50
hrs. training
• Alberta Government - Class 2 License
with “Q’ and “S” endorsements .
• Critical Incident Stress Management.
Edmonton Transit System - Dispatcher -
Edmonton, AB 02/1982 - 06/1998
• Directed dispatching, routing and tracking of 350 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Closely monitored dispatch board to triage and prioritize over 50 daily calls.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Monitored flow of paperwork and directed information to appropriate departments.
• Assist Operators with day-to-day detour notices, understanding Transit Culture and other issues
Edmonton Transit System - Bus Driver
Edmonton, AB 01/1978 - 01/1982
• Transported passengers safely along prescribed routes according to tight schedules.
• Conducted pre-trip inspections of bus for safe operation.
• Performed bus driving duties while keeping student safety in mind to maintain good safety record.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Maintained Alberta driver's license to enable legal operation of buses for student transport, field trips and other purposes.
• Obeyed federal, and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
• Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
• Followed established routes with aid from maps to safely navigate high-traffic areas and adhere to preset schedules.
• Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
• Helped elderly passengers or those with limited mobility enter and exit bus.
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