Sales Representative Customer Success

Omowunmi Fadeyi

Lyndhurst, New Jersey +1-226-***-**** ********.******@*****.***

Customer Success Manager with a proven track record of driving retention and growth. Skilled in identifying customers' organizational business needs and goals to provide strategic consultation and optimize usage. Collaborative team player who thrives in fast-paced environments.

SKILLS

•Account Management

•Customer retention and growth

•Strategic consultation

•Data analysis and review

•Customer support and advocacy

•Front App CRM, Zendesk, Microsoft Office Suite (MS Word, MS Excel, and MS PowerPoint) with an ability to learn new software quickly.

WORK EXPERIENCE

Customer Success Specialist

ApplyBoard, Canada Feb. 2020 - Present

•Proactively engage with customers to optimize usage of the proprietary Applyboard platform and mitigate churn risk, identifying opportunities for growth throughout the whole lifecycle of the recruitment partner

•Conducted data-driven, solution-oriented business reviews and successful meetings for a portfolio of 150+ recruitment partners from more than 20 countries to generate $3M+ in revenue annually

•Facilitated the migration of recruitment partners to the upgraded Applyboard proprietary platform, setting them up on the platform, suggesting and negotiating additional features, demonstrating capabilities, and providing training.

•Worked collaboratively with Sales, Marketing, Product, and Implementation teams on development of training and onboarding guides and webinars, and address client feedbacks and roadblocks to develop new features/improvements

•Organizing periodic touch base and monitoring accounts’ health to uncover opportunities, provide resolution of issues and daily support activities

•Developed and executed strategic plans to increase customer adoption and utilization of the Applyboard platform resulting in 85% Net Promoter Score and overall revenue growth.

•Planned and coordinated project activities including scoping, schedule, design, testing, end user training for the implementation of Zendesk to facilitate efficient communications with clients.

Inside Sales Representative

Sephora, Canada Sept. 2017 - Jan. 2020

•Assist sales supervisors and district managers in developing strategies to grow the business for assigned brands by leveraging product knowledge and services.

•Accurately and effectively processing customer orders, resolving customer complaints, and maintaining communication with existing and potential customers.

•Identifying and tracking trends in customer needs and inquiries, advising operations manager and offering solutions where possible.

•Providing consultations and services to enlighten clients on new and existing product brands including but not limited to product sampling, creating different product test scenarios for suitability and guiding clients in final selections.

•Improve service level and remedy areas of opportunity by utilizing data from client service reporting and operation observations.

EDUCATION

Post Graduate Certificate, Global Business Management Sept. 2018 – April. 2019

Conestoga College, Kitchener, ON

Post Graduate Certificate, Global Hospitality Sept. 2017 – Aug. 2018

Conestoga College, Kitchener, ON

BSc. Mass Communication Sept. 2010 – April. 2014

Babcock University, Nigeria

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