Customer Service Case Manager

OBJECTIVE

Highly motivated customer service experience

SKILLS

Customer Experience

Referral/Authorizations

CHARMAIN BROWN

LONG BEACH CALIFORNIA

562-***-**** EMAIL: *******@*****.***

EXPERIENCE

CONCIERGE ADVOCATE • SCANHEALTHPLAN• 2016 TO 2023

Questions and concerns regarding benefits, eligibility, referrals, claims and other aspects of plan benefits and services to ensure member satisfaction by providing superior customer service and willingness to assist at all times

While maintain a professional demeanor.

REFERRAL COORDINATOR • HEALTHCAREPARNERS• 1997 TO 2014

High volume phones, assist in submitting electronic data into a review system for approval under Medicare guidelines.

Interacting with the case manager for approvals in a timely manner.

EDUCATION

EL CAMINO COLLEGE 1989 TO 1991

VOLUNTEER EXPERIENCE OR LEADERSHIP

I volunteer in the community with health fairs, resources for homelessness, resources for food

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