Customer Service Technical Support

JASON BALDWIN

916-***-**** · ***********@*****.*** · Yuma, AZ 85365

Highly organized and motivated individual with experience in providing technical support to clients. Expert in identifying and resolving complex technical problems across multiple platforms. Committed to providing excellent customer service and ensuring customer satisfaction.

Experience

Technical Support Representative

EARTHLINK NETWORK, Sacramento, CA

February 2000 - March 2002

Troubleshot issues on device-specific problems, network performance, and internet connectivity.

Handled customer complaints and escalated issues according to procedures.

Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.

Created and maintained technical documentation.

Technical Support Representative

INNERCITE, El Dorado Hills, CA

June 1998 - February 2000

Troubleshot issues on device-specific problems, network performance, and internet connectivity.

Handled customer complaints and escalated issues according to procedures.

Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.

Created and maintained technical documentation.

Education

Associate In Science (A.S.) In Network Systems Administration

ITT Technical Institute, Carmel, IN

March 2015

High School Diploma

Oak Ridge High School, El Dorado Hills, CA

June 1994

Skills

Configuring Devices

Windows 10

Mobility Devices

Customer Service Expertise

Troubleshooting and Assistance

Desktop Support

Customer Support Needs Assessment

Issue Troubleshooting

References

References available upon request

Contact this candidate