Customer Service Data Entry
Resume:
Kwame Marfo
PERSONAL SUMMARY
A dynamic and responsible leading Material Control clerical clerk for Staples Technology solution warehouse for 22years. I come with great level of experience in logistic management. I always ensure that tasks are completed safely, accurately, and in a timely fashion. I always adhered to all control policies and procedures.
CAREER HISTORY
Warehouse Lead - Staples Technology
January 2022 – Present
Responsible for organizing the warehouse areas, making the best and most efficient use of space, cycle counts, picking orders, shipping orders, receiving in stock, and processing of customer credits and vendor credits.
Managing the day-to-day activities of warehouse staff and drivers.
Duties also include:
Managing the efficient receipt, storage, and dispatch of a wide range of products from the warehouse.
Looking after the transportation of products into and out of the warehouse.
Implementing specific customer packaging requirements.
Shipment loading and transferring.
Working with supervisors to improve staff performance.
Setting aside storage areas for new stock.
Complying with all Health, Safety and Environmental standards.
Keep unauthorized persons out of the warehouse.
Developing and implementing SOPs for the warehouse.
Facilitating effective communication within the team and across the site.
Investigating any inventory losses.
Being on call for any emergencies.
Planning future warehouse capacity requirements.
Maintaining accurate staff attendance records.
Ensuring products are stocked correctly and safely.
Service Associate Christiana Care (Material management)
July 2010- Present
Has been with the Christiana care logistics center for the last 10years as a picker, receiver, and a unit clerk. Create, analyze, and reconcile materials management and inventory reports. Uses Microsoft word, Outlook, Excel, Power point, Tecsys inventory softy ware equivalent SAP and Ariba.
Acting as a unit clerk at the logistic center, I respectfully responded to calls from unit clerks and nurses with regards to their demands and needs.
From time to time, I used the staff van to deliver surgical supplies and other O.R supplies as needed.
I have extensive knowledge of cross reference using the materials management software including product tracking and scan receipt of product.
As a receiver at the CCH logistic center, one of my primary goals is to rotate stock and restocking of stock and non-stock supplies, while checking for damage and expired products
Possess a good organizational skill especially in file/ records management.
Capable of problem solving, multi-tasking, and meeting deadlines as assigned.
Working as a receiver at the CCH logistic center, I also from time to time advises the inventory clerk and purchasing of any supply shortages or usage increases.
Customer Service Manager – Walmart
April 2002 -2012
Was responsible for providing outstanding customer service by leading and motivating the staff and developing loyalty programs to increase customer satisfaction. At Walmart I developed an excellent verbal communication skill especially with my relationship with customers and staff, Proficient problem-solving abilities, advanced troubleshooting skills, accurate data entry, customer service protocols and excellent organizational skills.
Managed a team of customer service representatives, resulting in a 10% increase in customer satisfaction ratings.
Provided support to senior customer service managers, resulting in a positive impact on the company's overall performance.
Skills and Competencies
Team Leadership
Customer Service Expertise
Policy and Procedure Development
Project and Initiative Management
Resource and Time Management
Attention to Detail
Problem-Solving Skills
Cross-Functional Collaboration
Customer Satisfaction Improvement
Complaint Reduction Strategies
Performance and Productivity Measurement
Supervisory and Mentoring Skills
Crisis Management
Strategic Planning
Data Analysis and Reporting
Education
University of Science Technology – Bachelor of Arts
6 Lester Court
New Castle, DE 19720
*****.*****@*****.***
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