Customer Service Quality Assurance

Objective

Accomplished Paralegal, Motivational speaker, Office Manager seeking to leverage extensive background in management, employee relations, and office administration in a managerial position, extremely motivated for career change goal, eager to re-enter and contribute my extensive knowledge.

Skills & Abilities

Oral /Written Communication Negotiation

Organizational Change /Detail Oriented Risk Management

Team Supervision Time Management

Education

Liberty University Online

Bachelor’s in psychology / Theology

Certificates of Ministry

Credentials of Ministry

New York Career Institute - New York, NY,

Associates in Paralegal Studies

Mercy College - New York, NY

Associates in Psychology

Micro Soft Professional (Software and applications) Project Management

Certified Forklift Operator (RC, Elf, Squeeze, Pallet Jack, Pallet Stacker, and IC)

Experience

Insource Performance Solutions

April 2022 - Present

Team Lead

Responsibilities:

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Forklift Operator

Ralph Lauren Warehouse (via ADECCO) Jan, 2022 – April 2022

Assignment ended due to lack of work

NC66 - Order Processor

Responsibilities:

Reads work orders or receives and listens to oral instructions to determine work assignments daily.

Efficiently use RF device and/or paperwork and record amount of materials received to complete all orders.

Identify cartons for appropriate zone marked “next” for easy visibility.

Marks materials with identifying information and research product discrepancies as they arise.

Reads customer order, work order, shipping order, or requisition to determine items to be moved, gathered, or distributed.

Compile worksheets or tickets from customer specifications.

Work indirect functions such as print apply, no read line and quality assurance areas.

Operate pallet jacks and push/pull picking carts as needed.

Uses computer to enter records; PkMS knowledge (contingent)

Zaxby’s Oct 2021 – Dec 2021

Certified Assistant Manager/ General Manager Trainee

Responsibilities:

Implementing workflow procedures

Supervising employees during day-to-day tasks

Providing customer support in escalated situations

Managing the overall workflow of a workplace

Overseeing restaurant staff performance, ensuring quality dining.

Zaxby’s Encore Experience Certified

Ensure all menu items are consistently prepared and served

Lead team members and shift managers with a positive and effective attitude.

Provide training to team members in the areas of food preparation, service, sanitation, and safety procedures.

Order and control inventory by forecasting and referring to past data. (par level)

Increase sales by providing a great product along with great customer service

Office Environment; work with computer and office equipment

Restaurant Environment; work with advanced kitchen and front-of-house / back of the house operational equipment; hazardous conditions

BekaertDeslee 2020 – Oct 2021

T-2 Operator/ Internal Customer Service

Responsibilities:

Operate forklift and tugger to move product.

Complete daily and weekly reports.

Maintain, install product and functions of the T-2 machine

Detection and resolution of problems

Delivery of satisfactory outcome

Ensure safety and OSHA regulations are followed.

Work with internal customers, handlers, supervisors, and managers to ensure open communication and quality service

Pratt Premier Staffing 2019 to 2020

Quality Assurance Coordinator/ Internal Customer Service

Responsibilities:

Ensure that the final product observes the quality standard.

Complete daily and weekly reports.

Development and implementation of inspection activities

Detection and resolution of problems

Delivery of satisfactory outcome

Ensure safety and OSHA regulations are followed by employees

Work with internal customers, handlers, supervisors, and managers to ensure open communication and quality service

DelMonte At Work / Premier Staffing 2018 to 2019

Quality Assurance Coordinator / Internal Customer Service

Responsibilities:

Ensure that the final product observes the quality standard.

Complete daily and weekly reports.

Development and implementation of inspection activities

Detection and resolution of problems

Delivery of satisfactory outcome

Ensure safety and OSHA regulations are followed by employees

Work with internal customers, handlers, supervisors, and managers to ensure open communication and quality service

Johnson Second Chance Staffing 2016 to 2018

Staffing Recruiting Supervisor / Customer Service

Responsibilities:

Manage recruiters, complete daily and weekly reports.

Development and implementation of training skills and training modules

Oversee recruiting programs, policies and procedures to develop and

utilize various sources of potential applicants to fulfill staffing needs

Review and approve content placement of job postings in newspapers, magazines, trade or professional journals, or online media.

Maintain relationships with and visits point of contacts for several entities such as job fairs, trade schools’ colleges and related venues as part of recruiting efforts.

Lincoln Law Firm 2008 to 2016

Office Manager / Paralegal / Customer Service

Responsibilities: Office Manger

Oversee the daily operations of the office and various departments

Complete daily and weekly reports.

Development and implementation of training skills and training modules

Communicate with the Senior and Junior Attorneys, relaying important information or policy changes from upper management

Implement incentive programs to enhance employee productivity

Lincoln Law Firm 2008 to 2016

Paralegal / Customer Service

Responsibilities: Paralegal / Customer service

Assist lawyers in preparing and organizing various legal documents for upcoming cases and or trials.

Preparing affidavits and correspondence

Discussing case details with attorney and clients.

Organizing files for legal proceedings prepping clients for depositions

Agway Energy Services 2012 to 2014

Customer Service

Forklift Operator

Secondary Employment - Part Time

Family House, Inc 2010 to 2013

Life Skills Seminar Facilitator

Public Relations - Part time

Family House, Inc 2012 to 2012

Public Advocate

Public Relations - Part time

Man, Up Campaign 2008 to 2009

Anger and Stress Management Seminar Facilitator

Public Relations – Part Time

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