Customer Service Assistant Manager
Resume:
ROBIN D FARRELL
**** ***** **. *****, ** *****
***********@*****.***
To work in a position to utilize the skilled learned over the past several years while working in an assistant manager /manager / customer service environment.
Authorized to work in the US for any employer.
2022-CURRENT
TELLER – COMMUNITY CREDIT UNION – Cocoa, fl
Handle customer transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier checks, and opening and closing of accounts.
Identify customer’s needs, provide information on new products and services. Direct customers to branch reps as needed.
2019 – 2022
ASSISTANT MANAGER - big lots – Cocoa, fl
Leads and directs all activities related to cashiering, front end and recovery functions
Leads and supervise the service team
Drives staffing efforts in the store, including interviewing, selection, hiring and training associates
Administers appropriate disciplinary actions to associates, including recommendation for termination.
Assist with scheduling and payroll on a daily, weekly basis
Establish plans to accomplish store initiatives and goals
Responsible for maintenance, supervision and compliance of hazardous waste program
Services the manager on duty role as needed including opening and closing of the store
2019-2019
STOCKER, RECEIVER, CASHIER, SALES - big lots – west seneca, ny
Cashier & Furniture Sales
Unloading trucks & Palletizing
Operator of pallet jack
Stock shelves
Planograms
Organize warehouse
Setting up & taking down gondolas, end caps, back to backs, display tables
Price tagging & ticketing
2015-2019
ASSISTANT MANAGER – dollar general – lackawanna, ny
Placing & Receiving orders
Stocking
Inventory
Returns & Exchanges
Oversee employees
Scheduling
Daily deposits
Balance cash registers
Reset store
Planograms
2009 - 2015
ASSISTANT MANAGER – Noco Energy Corp – Buffalo, ny
Scheduling
Oversee employees
Inventory & Ordering
Daily deposits
Solving cash related queries
Lottery terminal
Daily paperwork for balancing
Daily invoices
Maintain daily accounts of transactions
Balancing the daily accounts at the end of each day
2003-2008
LEAD CASHIER, SUPERVISOR – k-mart – Buffalo, ny
Interacting with customers that come to the counter
Solving all cash related queries
Manage all cash transactions
Daily stocking of shelves
Customer service to handle all returns
Routing and handling all incoming calls
Maintain daily accounts of daily transactions
Balance the daily accounts at the end of the day
2000-2003
CUSTOMER SERVICE, CASHIER – jubilee market – Buffalo, ny
Interacting with customers that come to the counter
Solving all cash related queries
Assistant to front end supervisor
Count shift cashier drawers for balancing
Handling of money drops and drop paperwork
Bakery assistant
Daily stocking of shelves
Maintain daily accounts of daily transactions
Balance the daily accounts at the end of the day
EDUCATION
2000
SOUTH PARK HIGH SCHOOL – BUFFALO, NY
SKILLS
CUSTOMER EXPERIENCE
CUSTOMER SERVICE
CCC
FRONT DESK
CALL CENTER
CUSTOMER CARE
ASSISTANT MANAGER
STORE MANAGER
ORDER ENTRY
RETAIL MANAGEMENT
MANAGEMENT
CASH HANDLING
SUPERVISION
PAYROLL
INVENTORY CONTROL
MERCHANDISING
LOSS PREVENTION
PRICING
PLANOGRAMS
FURNITURE SALES
SALES MANAGEMENT
SALES
FREIGHT
RETAIL
SHIPPING / RECEIVING
PROCUREMENTS
LOGISTICS
WAREHOUSE
ACCOUNTS RECEIVABLE
POS
PURCHASING
OFFICE MANAGMENT
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