Jeannot Challet

Rohnert Park, CA *****

adzbj9@r.postjobfree.com

+1-707-***-****

Customer Support Professional with 3 + years experience in a support role. Very detail oriented and metrics driven. I am proficient at building trust with customers. I envision moving forward into other roles such as management in the near future.

Personal Skills Summary

• Ability to complete all assigned tasks in a timely and efficient manner. In regards to my recent job experience this includes call center metrics being followed to a high standard, tasks that are assigned to me are attended to in a timely manner and attention to detail is apparent in all my work.

• Ability to successfully complete tasks without direct supervision. This is critical in jobs where customers are waiting in a queue and how long they are waiting has a direct impact on their perception of the company.

• Strong ability to accumulate new information quickly, and put it to use effectively. New information is thrown at us every day. We need to be able to absorb the good stuff and filter out the rest.

• Ability to multi-task, this is very important because while someone is speaking to you, being able to focus on what you are doing independent of them is very important to quality output. OFFICE SKILLS

• A high degree of proficiency in Windows and to a lesser degree Linux and Mac OS

• Strong Excel skills (Pivot Tables, VLookups & Data Manipulation )

• Trained in MS Office, Excel, Outlook, and PowerPoint Work Experience

Sales Project Coordinator

Stark Carpet - San Francisco, CA

July 2022 to June 2023

• Checking in visitors to the showroom

• Assisting the sales people with the process of purchasing a rug

• Ordering Supplies for Showroom

• Refreshing inventory/removing old inventory

• Communicating with outside vendors

Accounts Payable Clerk

CannaCraft - Santa Rosa, CA

September 2020 to March 2021

• Process outgoing payments

• Verifying and recording accounts payable data

• Checking vendor files for any previous payments to verify they were being paid

• Assisting vendors with questions regarding their accounts Account Receivable Clerk

Connect America West - Petaluma, CA

October 2018 to March 2020

Accounts Receivable Clerk responsibilities include:

• Receive payments from customers and record payments in customer database

• Assisting customers with any billing related issues when they call in

• Make collections calls for customers who are behind in payments

• Account reconciliation

• Applying agency payments in database

• Assisting with any general customer service questions Authorization Representative

First American Title Home Warranty - Santa Rosa, CA January 2016 to September 2016

The Authorizations Representative responsibilities included:

• Speaking with contractors involving new or ongoing repairs to their home appliances which included HVAC systems, refrigerators etc.

• Recording the details of these repairs into a custom CRM

• Record the prices quoted by the repair tech and verify if these prices are in line with the industry standard

• Make decision based on authorization amount to move forward with repairs or payout the value of the appliance.

I also worked in the customer service queue to a limited degree at this company and would answer overflow customer service calls.

Customer Service Representative

SquareTrade Inc. - San Francisco, CA

June 2013 to December 2015

The Customer Service Rep Responsibilities included:

•Troubleshooting customers issues with their electronics which included PC troubleshooting, TV troubleshooting and even a little phone troubleshooting.

•The PC troubleshooting normally involved soft/hard resets of the PC's if they were not powering on.

• The TV troubleshooting could be very involved or simple depending on the panel technology for the TV and how far we were authorized to proceed with repairs for it. If the issue could not be resolved over the phone then a repair would be authorized by me. Customers would normally ship their products in to one of our repair centers. Follow-up repairs would sometimes have to be scheduled as well and I was responsible for communication with the customers during this entire process.

Online Banking Analyst (Temp Position)

First Republic Bank - San Francisco, CA

June 2011 to April 2012

During a period in which the bank was transitioning from an older banking platform to a new one I assisted their clients in learning how the new websites features worked. In addition to educating their customers about the new features and functionality I assisted them with their everyday tasks such as password resets and wire transfers. When I was not assisting clients over the phone, I would be helping them via e-mail using the banks internal ticketing system.

Intern Salesforce admin

RocketSpace - San Francisco, CA

April 2011 to June 2011

• Maintaining their Salesforce CRM which included updating contact information for new clients, creating new entries in the database for clients that were being on-boarded.

• Created a contacts database with all customers and companies

• Implemented and maintained invoice system for sending out invoices to customers when they are billed.

• Sent out weekly newsletter to all customers using Salesforce and MailChimp.com. Market Development Associate (Intern)

Mamapedia.com - San Francisco, CA

June 2010 to December 2010

Locating valuable online leads for sales people, entering them into the Sales Force CRM, as well as administration of the CRM itself.

• Leading a team of 3 other people and importing leads on a daily basis.

• Coordinating projects and what needs to be accomplished on a daily basis. Education

Bachelor of Science in Business Administration

Sonoma State University

March 2009

Skills

• Prior Authorization

• Account Reconciliation

• Accounts Receivable

• MailChimp

• ERP systems

• Sage

• Linux

Links

https://www.linkedin.com/in/jeannot-challet-bb846232

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