Shannon K Erxleben

adzbiz@r.postjobfree.com/ 309-***-****/Pekin Il 61554

Summary

Detailed–oriented Catering Manager with 6 years of experience in food service. Poised professional with extensive practice using conflict resolution techniques. Provide professional service and support to every visitor. 10 years’ experience of a fast paced front desk operations.

Skills

Catering Consultation’s

Food Safety

Administrative Support

Experiences

Starbucks 08/22 – Present – Shift Supervisor

LaborMax Staffing 06/22 – 08/22 – Account Manager

Assistant Store ManagerAssistant/- Catering Manager/ Jason’s Deli/ East Peoria Il/ 08/15 – Current

Coordinate optimal guest relations from initial contact through final check – out to boost satisfaction

Customer Service Representative/ Ledbetter Insurance Agency/ Peoria Il/ 08-2013 – 06-2015

Answered calls and directed to designated individuals

Asked probing questions to determine services needed and accurately input information into electronic system

Receptionist/ CB Accounts/ Peoria Il / 08-2004 – 07-2010

Answered and directed calls using a multi – line telephone

Scheduled appointments and processed payments and updated accounts to reflect balance changes

Receptionist/ Bridgeway/ Galesburg Il/ 05-2001– 07-2003

Greeted visitors, answered multi-line telephone system, Processed payments and updated accounts, scheduled and confirmed appointments

Education

Midstate College/ Peoria Il/ 11- 2011

Associate Applied Science

Office Assistant

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