Administrative Assistant Customer Service

Rhina A. Terazon

Miami Springs, Florida *****

Tel: 305-***-**** Email: ********@*****.***

Professional Objective:

A Dynamic and resourceful passionate professional with valuable client support and problem resolution expertise who conveys a sense of urgency and drives issues to positive closure. Has the ability to understand the objective and work independently with all internal and external partners, both horizontally and vertically within the organization to successfully reach the objective. Microsoft Office, Proficiency Customer Service, Excellent Communication Skills, Administrative Assistant, Proper Phone Etiquette, Office Manager Time Management Business Administration, Travel Arrangements Expense Reports. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Professional Experience:

Grainger

Sales Associate 2021- Present

As a Branch Sales Associate I provide solutions and easily connect with walk-in customers by using guidance, knowledge, and a winning attitude, will maximize sales opportunities, create customer loyalty, and exceed customer expectations

Throughout the day, you will need to shift focus from assisting customers to perform a variety of warehouse tasks

Manage the entire customer experience

This includes appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicle

Look for ways to maximize sales opportunities and encourage customer loyalty

Adapt communication style to differing audiences in email, over phone, or in person

Pick, prepare, and stage will call orders/shipping product

Prepare customer backorders and put away other stock received

Help with merchandising and perform showroom replenishment

Perform inventory counts

Learn and easily navigate through different computer systems for customer-facing and warehouse activities

Perform housekeeping tasks to ensure branch appearance meets Grainger standards

Agree to safety guidelines and comply with all process standards including wearing personal protective equipment Herc Rentals

Lead Sales Coordinator 2019-2020

Answer customer inquiries and resolve their issues/concerns

Schedule delivery and pick up of equipment

Maximize/generate additional sales revenue through superior customer service on all existing orders

Finalize sales from all inbound inquiries and successful outbound telemarketing

Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment

Generate, process, analyze and review the daily business reports

Support all team members

Daily logistics on all delivery’s and pick ups on site

Create reservations and confirm contracts before dispatching

Maintain and manage customer contact lists to include future follow up to grow revenue.

Meet call and close ratio goals as set by the Manager of Central Ordering.

Insure equipment checked in the yard are in correct status A&S Total Cleaning

Construction Account Executive 2015- 2019

Identify new opportunities within the commercial builder market

Full understanding of the channel and primary demand network and the ability to use product value proposition to leverage and influence both.

Generate sales for a portfolio of accounts and reach the company's sales target.

Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross selling.

Manage and solve conflicts with clients. The Account Manager is expected to have specific information regarding daily operations of the Company and keep the Client updated.

Interact and coordinate with the sales team and other staff members in other departments working on the same account

Establish budgets with the client and company

Meet time deadlines for accounts

Drive innovative product training solutions to achieve 100% pull through in all key accounts

Quoting clients with a range of products and other requirements

Lead, mentor and motivate the cleaning crew and estimation team to ensure error free, timely quotations, follow ups & general sales & customer service activities

Develop profitable price management strategies in liaison with the Sales Manager

Responsible for maintaining regular contact with relevant stakeholders in order to secure the specification of products.

. Expected to have specific information regarding daily operations of the Company and keep the Client updated. Canon Retail Omni Delta 2013--2015

Sales Executive

• Developed competitive comparison tables of Canon Copiers pricing, fees, ratings, category and product performance to use for account sales calls.

• Handled the highest volume account in the Miami Florida territory,

• Generating more than $10,000 in revenue in one month.

• Managed a portfolio of 50 accounts totaling $80,000 in sales. Handled 50 client companies and brought in 10 new accounts in month.

• Oversaw sales forecasting, goal setting and performance reporting for all accounts.

• Created sales contacts with on- and off-premise accounts.

• Met with an average of 50 clients per week consistently, resulting in a 10% client retention rate.

• Contacted 20 of new and existing customers per month to discuss new products and services.

• Monitored market activity and quoted pricing to maintain healthy profit margins.

• Negotiated prices, terms of sale and service agreements. Pro Label Inc. 2009-2013

Sales Associate B2B

• Responsible for helping new and current clients merchandise their labels for their products and businesses

• Handle all areas of Marketing for clients down to choosing the size of labels for the containers needed.

• Create and Manage quotes for bulk and small orders as needed by customers.

• Met with an average of 50 clients per week consistently, resulting in a 10% client retention rate.

• Created sales contacts with on- and off-premise accounts. Sir Speedy Printing & Marketing Miami Lakes, Florida 2004- 2009 Assistant Manager

• Assist Manager with duties, sales and tasks as needed in a heavy, multi-task changing retail environment.

• Prepare daily Production Meetings for work log. Motivate staff and maintain positive work environment.

• Delegate work responsibilities to staff to ensure adequate and efficient staffing at all times.

• Proactively build and maintain customer relationships. Provide customers and staff with expert advice on sales and products.

• Advise Manager and President on staffing needs and personnel issues. Assist in training sales and operation staff as required. Tiger Direct Miami, Florida 2001-2004

B2B Account Manager

• Maintained and developed accounts through proper balance of maintenance and continuance phone calls.

• Renewed and monitored relationships with past inactive buyers to recover future business.

• Followed up “Warm Sales” leads to build relationships with new clients.

• Aided existing clients with business issues and provided solutions to meet their needs.

• Achieved up-sell, Cross-sell targets to enhance average order value.

• Handled and assisted clients with issues pertaining to prices, quotes, invoices, and sales.

• Stayed informed of changes in market conditions, competitive activities and customer preferences.

• Continuous meet with quarterly quota of inbound and outbound calls. FedEx Office North Miami, Florida 1996-2001

Customer Sales Specialist

• Handled daily reports on Voice of the customer and sales reports. Created bids for complex orders.

• Assessed products and evaluated industry trends, product changes and recommended future strategies and tactics to increase sales.

• Appraised new or potential products with customer’s opinions and concerns.

• Prepared sales presentations, negotiated sales, planned account development and prearranged employees training. Skills and Attributes:

• Proficient in Windows 7 with MS Office (Word, Excel, Power Point, Outlook)

• Typing 55-60wpm

• Bilingual in English and Spanish

• Micro Office 2016

• Excellent written and verbal communication skills

• Ability to prioritize and multi-task in a fast paced, changing environment.

• Demonstrate a strong time management and organization skills

• Demonstrate ability to self-motivate, set goals and meet deadline

• Maintain courteous, friendly and professional working relationships

• Commitment and adherence to company’s policies and values.

• Enjoys helping and assisting others.

• SOP

• Sales Force

REFERENCES FURNISHED UPON REQUEST

Contact this candidate