Alejandra Gutierrez

adzbhp@r.postjobfree.com

Ph: 915-***-****

Skills

●Customer and Personal Service

●Time Management

●Bilingual (English/Spanish)

Experience

Medical Biller

June 2023-present

Rio Grande Urology

● Follow up on unpaid claims within standard billing cycle time frame

● Call insurance companies regarding any discrepancy in payments if necessary

● Research and appealed denied claims

Medical Biller/Front Desk

Oct 2021 – May 2023

Desert Sun Chiropractic

El Paso, TX

●Follow up on unpaid claims within standard billing cycle time frame

●Check each insurance payment for accuracy and compliance with contract discount

●Call insurance companies regarding any discrepancy in payments if necessary

●Research and appealed denied claims

●Greeting patients professionally both in person and on the phone

●Optimizing provider schedules and patient satisfaction with efficient scheduling

●Notifying providers of patient arrivals

●Scheduling patients

Processor

March 2021 - September 2021

Charles Schwab

El Paso, TX

●Process new account applications

●Review for client address, SSN, DOB

●Send correspondence to clients in regards to application status

Medical Biller and Coder

May 2016 – March 2021

Medical Billing Unlimited

El Paso, TX

●Interact with physicians and assistants to ensure accuracy

●Follow up on unpaid claims within standard billing cycle time frame

●Check each insurance payment for accuracy and compliance with contract discount

●Call insurance companies regarding any discrepancy in payments if necessary

●Research and appealed denied claims

Customer Service Representative

Aug 2015- Apr 2016

CapGemini

El Paso, TX

●Confer with customers by telephone to provide information services, cancel accounts, or obtain detail of complaints

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Cash Office Assistant

Aug 2015 – Apr 2016 Kmart

El Paso, TX

●Keep accurate records of monetary exchanges and transaction reconciliations

●Maintain cage security according to rules

●Count money and audit money drawers

Teller

Aug 2012- Apr 2013

Inter National Bank

El Paso, TX

●Provide account services to customers by receiving deposits; cashing checks; answering questions in person or telephone

●Comply with bank operations and security procedures by participating in all dual-control functions

●Maintain customer confidence and protect bank operations by keeping information confidential

Education

Medical Billing and Coding courses May 2016 Vista College

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