Customer Service Support Specialist

Porshia Cherry Council

*** ********** *****

Clayton NC 27520

919-***-****

**********@*****.***

Objective:

Seeking to obtain a position within a fast pace environment where I can utilize my strong organizational, medical, interpersonal and computer skills. I am motivated, friendly, dependable, trustworthy and punctual.

Capabilities include:

•Health Span

•Jabber Cisco

•Catalyst

•Sandbox

•Patient Relations

•Health Pay

•Soft Med

•Sieble Prob

•Team work

•Conflict Resolution

•Retail Sales

•Excellent Written and

Verbal Communication

Highlights of Qualifications:

Customer Service & Reception

•Register patients and or their representatives in a timely efficient manner. Obtain demographic and insurance information for billing, compliance and release of information.

•Quickly and efficiently respond to incoming calls and faxes, Document calls in appropriate tracking system

•Obtain the appropriate signatures on all required document.

•Prepare electronic financial folder to include all information pertinent to billing i.e. pre-certifications documents, benefits information, insurance card copies and sign registration document

Medical Experience

•Ran the controls on glucose and hemoglobin monitor to check patient glucose and hemoglobin levels

•Ensured proper disposal of all hazardous materials adhering to health and safety polices and protocols

•Provide assistance with resident’s daily hygiene routine including bathing, dressing, grooming, and oral hygiene care

•Performed rounds to visit residents and check their range of motion and ambulate residents

Medical Knowledge

•ICD-9 Codes CPR – First Aid

•HIPPA EMT Trained

Work Experience:

Program Specialist Covance Durham NC 2020-Present

Office Coordinator, Martin General Hospital,Williamston NC. 2020-2021

Support Specialist, Ecu Family Medicine, Greenville, NC 2016-2020

•Medical Terminology

•MediCare Policy

Patient Access Representative, Vidant Bertie Hospital, Windsor, NC

2011-2016

Customer Service Manager, Food Lion, Windsor, NC

2009-2011

Education:

Martin Community College, Williamston NC

2007 - 2011

•EMT Training EKG Certificate

•Phlebotomy Certificate Health Unit Coordinator Certificate

•Dialysis Certificate NA1 Certificate

Bertie High School, Windsor NC 2000-2004

Contact this candidate