High School Services Representative

**/**** - **/**** ******* Services Representative

TTEC, Daytona Beach, FL

Banking Services Representative TTEC, Daytona Beach, FL 04/2022 - 06/2023 • Resolved customer complaints or answer customers' questions • Provided employees with guidance in handling difficult or complex problems. • Discussed job performance problems with employees to identify causes and issues. • Informed customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit • Answered customers' questions and explain available services, such as deposit accounts, bonds, and securities. 05/2021 - 02/2022 Content Monitor for TicTok, Tucson, AZ Content Monitor for TicTok Alorica, Tucson, AZ 05/2021 - 02/2022 • Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

• Conferred with network users about solutions to existing system problems. • Performed routine network startup and shutdown procedures, and maintain control records. • Trained people in computer system use

11/2018 - 05/2021 Captioning Agent

Alorica, Tucson, AZ

Captioning Agent Alorica, Tucson, AZ 11/2018 - 05/2021 • Recorded verbatim proceedings of courts, legislative assemblies, committee meetings, and other proceedings, using computerized recording equipment, • Proofread transcripts for correct spelling of words • Transcribed recorded proceedings in accordance with established formats. • Recorded symbols on computer storage media and use computer aided transcription to translate and display them as text. High School Diploma

High School Diploma

Oakridge High School, Muskegon, MI

Alvie Antcliff

1201 Susan St, Leesburg, FL 34748

Phone: 910-***-****

Alt Phone: 910-***-****

Email: ************@*****.***

Employment History

Education History

Occupational Licenses, Certificates and Training

Detailed References