Customer Service Technician
Resume:
Arnold Hamilton
Houston, TX *****
******.**********@*****.***
Authorized to work in the US for any employer
Work Experience
Associate Title Specialist
Vroom/Texas Direct Auto - Houston, TX
September 2021 to Present
• Responsible for the accuracy and efficiency of all vehicles that are registered and titled within company and state guideline expectations.
• Assist functional departments with customer problems and questions relating to titles, vehicle registration, sales and service
• Manages transfer of ownership of paperwork within DMV regulations for In and Out of State transactions.
• Maintains awareness of updates and changes within the tag and title documentation practices, standards, and processes across all states.
• Interacts with accounting, sales, customer care and F+I functional teams with new and existing standard operating procedures to ensure a smooth flow of all customer transactions.
• Interacts with customers and employees in resolving titling and vehicle registration and all other general related issues.
• Processes dealer trades and wholesale transactions.
• Responsible for meeting and maintaining departmental performance indicators and team metrics. I was awarded 300 shares in the company for my great performance. AT&T DirecTV Field Service Technician
Goodman Networks - Houston, TX
August 2016 to May 2018
• Work independently and responsibly installing AT&T DirecTV systems in customer's residences by determining the best location for satellites, running cables and hooking up receivers.
• Provide high-quality customer service, technical service, and support to customers.
• Educate customers on all aspects of running the system and providing thorough explanations. Ensuring the highest level of customer satisfaction is achieved.
• Encourage customer engagement, and promote sales including up-selling and offering protection packages.
• Maintain stock in the vehicle and keep up with vehicle maintenance.
• Attend weekly team meetings.
• Drive company cargo van to and from job site, keep maintenance up on vehicle and maintain good driving record.
Technical Service Representative
C-SAT Solutions/Atterro Staffing - Houston, TX
October 2006 to August 2016
• Use the Warehouse Management System and File maker to obtain devices/units sent in by customers for repair.
• Work with customers and management team to resolve daily technical issues relating to repairs.
• Verifies accuracy of information on device traveler forms, ensuring issues with each device are accurately indicated.
• Receive, ship, and storage devices.
• Data entry and keep up to date inventory on all products.
• Take photos of devices when received and upload to customer websites.
• Issue problem, change and request tickets when necessary for each device.
• Respond to and update tickets in accordance with department procedures.
• Read and responded to emails from customers, clients, and internal personnel.
• Communicated by phone and email with customers for resolution of holds.
• Obtained customer resolution and communicated desired actions with repair line. Education
Cert 1 in Computer Systems Networking- Information Technology Houston Community College - Houston, TX
August 2021 to May 2022
Certificate in Medical Billing & Coding
College of Health Care Professionals - Houston, TX March 2008
High school diploma or GED
Dd Eisenhower High School (Campus) - Houston, TX
May 2000 to May 2003
Skills
• FileMaker
• Warehouse Management System
• Field Service
• Service Technician Experience
• Medical Coding
• Troubleshooting
• Delivery Driver Experience
• Vehicle Maintenance
• Logistics
• Customer service
• Upselling
• Computer Networking
• Shipping & Receiving
• Warehouse Management
• Inventory Control
• Van Driver
• Load & Unload
• Order Picking
• Warehouse Experience
• Mechanical Knowledge
• Medical Billing
• Pallet Jack
• Help desk
• Windows
• Microsoft Windows Server
• Supply Chain
• Active Directory
• Operating Systems
• VMWare
• Linux
• TCP/IP
• DNS
• LAN
Certifications and Licenses
Billing and Coding Specialist
Present
Additional Information
• Excellent customer service • Ability to maintain customer relationships
• Works well in all types of environment • Effective and quick decision making
• Effective verbal and written communication skills • Attentive to business, customer, and employees needs
• Excellent problem-solving abilities • Flexible with schedules/tasks
• Self-motivated learner • Time and People Management
• Dependable • Ability to work independently
Contact this candidate