Delivery driver / dispatcher
Resume:
Albert Henry Miller Jr.
Concord NC 28027
adzbe1@r.postjobfree.com
Professional Experience
Senior Tech Agent
Iqor for T-Mobile
Charlotte, NC
●Resolved customer issues with devises and network problems.
●Top performer in NDS surveys for the center
●Led team to achieve goals and key performance indicators.
Outbound Telemarketing Sales Agent
Spectrum Business
Charlotte, NC
2022- 2023
●Call potential customers to sell Spectrum Business services.
●Achieved sales goals and exceeded company standards.
●Proficient in Five9 dialer and CSG Biller
●Daily use of Microsoft Office programs. Excel, One Note, Outlook and One Drive.
Route Supervisor/ Dispatcher
Coastal Courier Inc
Charlotte, NC
2017- 2022
●Successfully Routes up to 14 separate Drivers Daily For Carolina's Auto Supply House.
●Effectively communicates the clients needs to the contracted drivers.
●Dispatches and monitors drivers using Omnitrax Roadnet Software.
●Completes daily audits of drivers manifests and route money bags.
●Steps in to deliver if needed when a driver isn't able to.
Area Sales Manager
Dillard’s, Charlotte, NC 2013-2017
●Maintains a positive sales performance for my department
●Successfully manages payroll and and employee scheduling.
●Completes corporate directives and initiatives in a timely manner
●Effectively communicates with buyers and merchandisers to control my stock levels.
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Store Manager
Famous Footwear, Division of Brown Shoe Co. 2000-2012
●Contributed to the 50% sales increase for the Wisconsin Dells, WI location
●Successfully implemented the use of the Connect Four selling method by effectively training assistant managers and sales staff
●Successfully managed payroll by maintaining allotted hours per month
●Successfully met all company sales initiatives yearly
●Effectively merchandised product according to planograms based on company standards and customer appeal
●Chosen by district manager to oversee any resets, remodels, relocations and new store openings
●Utilized my organizational and interpersonal skills to recruit, interview and hire applicants for sales positions as needed
●Successfully coached associates on selling tactics including up selling skills
●Recipient of Largest Sales Increase Award for 2010, 2011, and 2012
Store Manager
Warehouse Shoes 1995-1999
●Promoted to Store Manager within one year of being hired
●Successfully increased volume of store from the least in the company to the highest in 3 years
●Successfully oversaw 3 stores at my time of departure
●Successfully managed payroll by maintaining allotted hours per month
●Effectively merchandised product according to planograms based on company standards and customer appeal
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