Hi, I’mWilliamMcDonald

Technologically Adept, Emotionally Aware, Empathetic Problem Solver.

Cell: 908-***-****

Email: adzbcy@r.postjobfree.com

Last Employer : Wonder (July 2020 - July 2023) Hub Supervisor Duties including:

● Provide functional day to day oversight and direction of the Fleet Technicians by coordinating and prioritizing their work assignments and reviewing the completed work for conformance with standards

● Help establishes policies and procedures for the operations in the fleet shop

● Assists in supervising the fuel supply/storage system via "WEX Cards", “EZ-Pass”, and data entry on technological equipment installed

● Monitor shop safety procedures and recommended improvements.

● Scheduled preventative maintenance activities with internal departments to minimize vehicle downtime.

● Coordinate activities with internal customer departments, outside vendors, and service providers

● May perform repairs as needed, including electrical, mechanical, HVAC, and High Votage battery operations.

● Perform Service Manager duties as needed.

● I served as the Regional Fleet Manager in their absence (its vacancy)

● Fleet IT Equipment Manager

Previous Experience:

U-Haul (Jan 2020 - July 2020) CSR/ Hitch Mechanic

● Duties include: Operational preparations maintained when Manager wasn’t present, Install & repaired hitches with modification to wiring on customer vehicles, Inspection of vehicles received from other locations, Cashier duties, Inventory balancing and data entry/verification Verizon FiOS (June 2019 - December 2019) Residential Account Exectuive

● Duties include: initiated the creation, upgrade, and maintenance of residential accounts of FiOS, provided technical support and served as a liason between Verizon and the consumer, professionally created the urge/necessity of Verizon products to persuade opposing customers to convert Supreme Security Systems (February 2019 - May 2019) Service Rep

● Duties include: Monitor of alarm systems of 5,000 businesses and residential; communicated with proper government agencies depending on type of alarm, drove to nearby locations for routine inspections, reset passcodes and updated information after verifying information Altice USA/Cablevision (October 2018 - March 2019) Technical Service Rep II

● Duties include: Customer service liason for billing discrepancies and informational purposes, troubleshooting via phone/desktop screen sharing for phone/TV/internet issues, data entry performed whilst verifying customer information. Previous knowledge gain as a technician supported my communication

Union County College (Aug 2018 - December 2018) Technological Rep

● Duties include: Data entry on equipment and appointments for usage, troubleshooting on site for audio/visual discrepancies, performed routine inspections on lended equipment IGT (January 2016 - January 2017) Field Service Technician

● Duties include: Installation of beting equipment and communication devices paired with equipment, repairs on equipment and relative wiring, decommissioning of obsolete equipment. Maintained commercial vehicle for services. Maintained contact with businesses within Union, Essex, and Middlesex counties of New Jersey.

Cablevision/ Optimum ( June 2014 - November 2015) Field Service Technician

● Duties include: Installation of cable/internet relative equipment, presented operational examples of current and newly added equipment, persuaded customers to upgrade to services relative to their wants, maintained commercial vehicle for services

Military & College Experience

- US Air Force : Served from April 2008- June 2012

● 2T351 - USAF (Vehicular Mechanic)

● Operational Risk Team - USAF

- High Voltage Training Forklift Training Raptor/Enerdel/Belpower Inverter Training

- Google IT, Data Analytics Certified

- IBM Data Science Certificate

- University of Illinois - Energy, Environment, and Everday Course

- University of Colorado - Electric Vehicles course References

● Richard Bush - Former Head of Service Operations - Wonder - 856-***-****

● Michael Pankow - Head of Technical Operations - Wonder - 732-***-****

● Rohit Loi - Assistant Culinary Director - Wonder - 732-***-****