Margot Toney

** ********* **

Clayton, NC *****

919-***-****

adzbbp@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and reliable employee with experience in healthcare, retail, customer service, and management.

EXPERIENCE

Harris Teeter Starbucks, Clayton NC - Licensed Store Manager FEBRUARY 2021 - PRESENT

● Manage all aspects of store operations, organization, maintenance and purchasing

● Boosted sales substantially by effectively cultivating customer rapport and delivering superior customer service

● Proactively identified performance gaps and implemented positive improvements

● Coordinated the scheduling for store shifts so that there was proper staffing at all times

● Immediately addressed problems with customers to promote quick and successful resolutions.

● Providing hands on training and mentoring

Harris Teeter Pharmacy, Clayton NC - Certified Pharmacy Technician MARCH 2020- FEBRUARY 2021

● Preparing new prescription and refill request for patients

● Dispensing medication to patients per the prescription, or providers orders

● Packing and labeling prescription medication

● Processing insurance claims

● Tracking inventory

CVS Pharmacy, Clayton NC - Pharmacy Technician

FEBRUARY 2019- MARCH 2020

● Preparing new prescription and refill request for patients

● Dispensing medication to patients per the prescription, or providers orders

● Packing and labeling prescription medication

● Processing insurance claims

● Tracking inventory

Harris Teeter Starbucks, Clayton NC- Assistant Store Manager JANUARY 2016- FEBRUARY 2019

● Communicates clearly, concisely and accurately in order to ensure effective store operations.

● Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

● Maintains and models a calm demeanor during periods of high volume or unusual times, continuing to keep store operations to standard and set a positive standard for the team

● Responds to immediate store needs by utilizing external resources such as partner & asset protection, partner resources

● Provided positive coaching & direction to the shift team

● Communicates & supports the store manager

● Coach & mentor partners to improve partner performance Starbucks, Clayton NC- Shift Manager

JULY 2012- FEBRUARY 2016

● Manage inventory, provide excellent customer service

● Managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, and store operations

EDUCATION

Parkway South High School - High School Diploma

Fayette Institute of Technology - Phlebotomy Certification Pharmacy Technician University - CPhT Certification

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