Team Member Customer Service
Resume:
Matt Leblanc
Upland, CA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Department Manager
Buffalo Wild Wings - Eastvale, CA
October 2021 to Present
• Handled onboarding and hiring
• Trained team members to preform position based tasks
• Handled guest complaints
• Head of kitchen department with approx. 20 team members
• Created schedules for entire store staff
Manager
MOOYAH BURGER, FRIES AND SHAKES - Upland, CA
December 2020 to October 2021
• Responsible for running Full Kitchen and front staff
• Managed day-to-day operations
• Handled opening and closing of restaurant
• Balanced tills
Amazon Delivery Driver
Cornerstone Delivery Service - Riverside, CA
August 2020 to December 2020
• Made deliveries for Amazon
• Averaged 150-200 deliveries per day
• Perfect attendance record
• Operated GPS Google route assigned via Amazon for accurate routing
• Loaded All boxes for my shift and sorted shipments
• Handled merchandise
• Completed all necessary paper work, including confidential logs Custodian/Janitor
KBS, Inc - San Bernardino, CA
June 2020 to August 2020
• kept working area free of debris and trash for Amazon Behavioral Interventionist
Excel Educational Services - Norco, CA
August 2019 to April 2020
• kept clients satisfied while delivering helpful coping strategies
• helped with day to day tasks while at school based on social or educational needs Team Member
Bleu Pitt cafe - San Bernardino, CA
August 2018 to April 2019
• Kept a clean woke station
• produced sensational meals with upbeat charisma
Team Leader
Pieology Pizzeria
June 2017 to November 2017
• in charge of set shift and employees
• rallied staff to serve lunch or dinner rush with speed and efficiency Team Member
Domino's - San Bernardino, CA
October 2016 to March 2017
• prepared products to high standard
• cleaned stations and dishes regularly
• provided customer service over phone
Team Member/Delivery Driver
Jafang’s pizza - Riverside, CA
February 2016 to August 2016
• ensured clean restaurant
• Delivered merchandise to clients
• Resolved customer complaints
Team Member
Del Taco
October 2013 to August 2016
• provided customer service
• receive order and confirm accuracy in record times
• greet all customers with a polite and overall enthusiastic welcome Education
Bachelor's
California State University-San Bernardino
Diploma
Arlington High School
Skills
• Customer Service
• Crew Member
• Food Service
• Shift Lead
• Team Member
• Custodial Experience
• Delivery Driver Experience
• Commercial Cleaning
• Cleaning Experience
• Driving
• Cash Handling
• Restaurant experience
• Leadership
• Restaurant management
• Data collection
• Negotiation
• Google Docs
• Teaching
• Experience with children
• Childcare
• Special needs
• Recruiting
• Analysis skills
• Employment & labor law
• Special needs
• Conflict management
• Project management
• Warehouse experience
• Assistant manager experience
• Management
• Customer relationship management
Certifications and Licenses
Managerial serv safe
July 2021 to July 2026
Perform to the highest standard in food safety to ensure that my team follows all food regulations, while delivering a amazing products with upmost safety Food Handler Certification
Non-CDL Class C
Assessments
Supervisory skills: Motivating & assessing employees — Proficient October 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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