Customer Service Data Entry

Felicia Amerson

**** ********** ******* ** *****

**************.**@*****.*** 919-***-****

OBJECTIVE

To obtain a reputable position within a company/organization where I may utilize my various levels of skill, in order to obtain growth and advancement, while being of value as an employee. EDUCATION BACKGROUND

Needham Broughton High School

Raleigh, NC GPA 3.5 High School Diploma March 1986-March 1990

WORK EXPERIENCE

Department of commerce of North Carolina unemployment security Data entry level two

September 2008 to present

Works as a full time data entry level two processer. Processing and allocating payments to employers. Maintaining and updating employers accounts through the mainframe systems. Performing duties inclusive of but not limited to: checking to maintain status updates with accounts, ensure checks are scanned and processed with a 24 hour timeframe.

ACS Floor Supervisor

March 2002 to September 2008

Raleigh, NC

Worked as a floor supervisor, performing duties inclusive of, but not limited to: negotiating with customers in order to get the best deals, coached team of over 20 to 40 associates on sales and customer service. Performed troubleshooting and handled de-escalation with billing along with other technical issues. ACQUIRED SKILL SET

Microsoft Office Sales & Driving Promotions Detail Oriented Customer Service Data Entry/Typing Monetary Transactions Management Telephone Etiquette Team Oriented Store Inventory Store Audits

SPECIAL ACCOMPLISHMENTS

Certified in the following: NC 101, skilled trained in processing payments, opening and graphing excel documents Reduced customer complaints by over 26% Credited #1 in customer service with sprint services in RDU area Ranked 32 out of 600 call centers for sprint services. Successfully managing over 40 employees

REFERENCES Available Upon Request