Customer Service Representative
Resume:
Cassandra Hussey
***********@*****.***
https://irishcoda54.blogspot.com/
Objective
To return to the work force in a 100% remote part time position as a customer service representative or market research interviewer
Skills & Abilities
Interviewing/Probing skills *MS Office *active listening skills *empathy
Typing speed 40+wpm * recent customer service training *easy connection to people *engaging telephone manner *fluent script reader
Experience
From 1/2023 – To Present
Tutor, Book Nook
Students are improving reading/language scores through individualized sessions.
Students progress to higher levels of instruction, helping to meet school’s expectations
Education
Burlington County College – Pemberton, NJ – AA in Education
Graduated June 2010
I graduated summa cum laude with a GPA of 3.9 Had a wonderful experience working with preschool children with Autistic Spectrum Disorder as part of a class requirement
Volunteer Experience
6/2022 – 12/22
Phone banker, Andy Kim for Congress; Call 4 Change
Spoke to voters across the country, listening and noting their concerns to pass on to the candidates. The voters felt heard and were freely expressing themselves.
Helped encourage voters to register, request mail-in ballots, return the ballots and, if necessary, vote in person
9/2015 – 12/2019
Volunteer Appointment Setter for Senior Health Insurance Program
Volunteer Reader, Book mates Program
Outbound & inbound calls from worried seniors trying to decide which Part D program to choose. Set up hundreds of appointments with advisors to help seniors choose the plan suiting their needs best.
Read to students in K-2 who were struggling with reading skills and comprehension. With one-on-one attention from me, students’ scores improved at the end of the school year.
Previous Work Experience
I was a certified sign language interpreter for the Deaf for almost 25 years, from 1978 to 2002. Customer service skills included providing the best facilitation of communication between Deaf and hearing clients in medical, educational, employment, and platform settings. I became disabled and unable to interpret in 2002.
I had part time positions as a market research interviewer to supplement my income between 1986 and 1991. At the NPD Group, I always met my quota and management promoted me to shift supervisor. I trained new employees and coached them until they were comfortable working the phones.
In addition, I was Secretary to the Executive Director at the National Center for Law and the Deaf. I assisted with putting grants together. One involved a grant from VISTA Volunteers to bring a Deaf attorney, Deaf program coordinator, and two Deaf clerical assistants.
My earliest employment was as the Unit secretary (clerk typist) for the Hearing and Speech Department at the Maryland Rehabilitation Center. There I learned to perform basic screenings using the audiometer
Leadership
I am the co-moderator of several groups on Facebook.
I am active in advocacy groups, especially focused on people with disabilities and healthcare for all.
I am and have been a mentor.
I was the President of the Long Island Chapter of Registry of Interpreters for the Deaf
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