WORK EXPERIENCE

Senior ICT Support

B*E Technologies

January 2019 to Present

• Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology.

• Consult with Infrastructure departments to make sure that projects are in line with desktop support needs and strategies.

• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency.

• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues or vulnerabilities.

• Install, upgrade, support and troubleshoot, Windows 10 and Microsoft Office and any other authorized desktop applications distributed through SCCM.

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

• Provide phone support to clients and provide friendly customer service to internal and external customers.

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service personal computers (PC) or notebooks

Senior ICT Support

Advtech

May 2016 to Present

Permanent Senior position in Gauteng, Johannesburg Region Key Performance Area

Login calls at the helpdesk for head office and the rest of the group Install all desktop and laptop computers for use in ADvTECH Head Office with the relevant software and completing the relevant documentation

Installs or assists ADvTECh Head Office staff in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises Setup of Video conference for boardroom use

Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

Instructs users in use of equipment, software, and manuals. LLOYD

TSHIKOSI

Senior ICT Support - B2E Technologies

Johannesburg, Gauteng 2191

adzb5g@r.postjobfree.com

+27-81-489-****

Willing to relocate: Anywhere

AD Account Generation and Mailbox creation

Interface with suppliers of IT equipment regarding the procurement process Getting Feedback from users to evaluate the IT service Assist with administrative tasks

Providing reports which highlight trends and problems with IT in the operating companies Desktop environment Asset Administration (updating the hardware and software asset register which includes asset disposal) Administration of the licensing in the software license bank Maintaining the IT Store Room

Ensuring the General Tidiness of the IT office

Regular testing and support of the video conferencing and IT equipment/Lync conference Daily checks of building copiers and printers doing resolving problems accordingly Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff. Logs and tracks calls using problem management database, and maintains history records and related problem documentation.

Reason for leaving: I am currently in the company

Application Administrator Support

Advtech

October 2012 to Present

Permanent Intermediate position in Gauteng, Johannesburg Region Application Morning Checks Remote to user decktop connection Remove user on the Terminal server Make Backup for the Terminal server Add icons on the server.

Sandton login calls on the service manager

Advtech

September 2011 to Present

Assist user with queries Resolve daily incident, Login problem and change request. Support user with any IT problems. This the 2st line support.

Good working knowledge and experience of providing IT support remotely to internal and external users of company Systems, Good working knowledge and understanding of computer systems, technologies and peripherals (Virtual Private Networks, Desktops, Laptops, PABX and Telephones management systems, Printers, Power Generators, Uninterrupted Power Supply, Office Access Control, MS Office, Request Logging and Tracking, and Surveillance systems). Proficient with the setting up of Workstations, Printers, Laptops, Tablets and Smartphones. Proficient with the installation and configuring of software on Workstations, Printers, Laptops, Tablets and Smartphones. Advance knowledge of MS Office (Excel, MS Word, and Outlook).

Reason for leaving: Not Supplied

Desktop Support Technician

ADvTECH Head Office - Sandton, Gauteng

January 2013 to December 2014

None Selected Job Level Not Supplied position in South Africa Duties Not Supplied

Reason for leaving: Not Supplied

IT Intern

ADvTECH Head Office

April 2011 to December 2012

• Troubleshooting network problem

• Assist users with computer related issues

• Maintain hardware and software

• Installation of software on PC’s

• Installation of software on servers

• Setting up terminal clients

• Client-side Active Directory services

• Application support

Administration

EDUCATION

Diploma in Information Technology

Richfield Graduate Institute of Technology - Johannesburg, Gauteng January 2016 to December 2018

Certificate in Higher Certificate in Information and Technology Richfield Graduate Institute of Technology - Johannesburg, Gauteng - Gauteng, Gauteng December 2015

Certificate in NCV Level 2

South West Gauteng College

January 2009

SKILLS

ACTIVE DIRECTORY (Less than 1 year)

CUSTOMER RELATIONSHIP MANAGEMENT (Less than 1 year) EXCHANGE (Less than 1 year)

HELP DESK (Less than 1 year)

HELP DESK SUPPORT (Less than 1 year)

Microsoft Windows

Troubleshooting

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Technical Support

Network Support

Desktop Support

ADDITIONAL INFORMATION

My Skills

Expert / Specialist

• Active Directory

• Customer Relationship Management

• Help Desk Support

• Laptop Computers

• Network Administration

• Pastel Partner

• Software Support

• Technical Support

• Call Center Agent

• Desktop Support

• Internet

• Microsoft Exchange

• office 365

• Sharepoint

• Teamwork

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Contact this candidate