EXPERIENCE

EDUCATION

Abram Gomez

SERVICE ADVISOR

562-***-**** adzb3s@r.postjobfree.com Long Beach, California 90806 GENERAL MANAGER

Ji fy Lube

Long Beach, CA

March 2011 - Present

• Hire and train new service Advisors

Run daily operations from revenue ticket goals to coaching and mentoring employees at all levels of the organization

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• Maintain above average sales tickets while delivering outstanding customer service

• Used customer feedback for improving operations and building brand loyalty.

• Top Service Advisor

SERVICE ADVISOR

Envision Toyota

Norwalk, CA

February 2022 - March 2022

• Followed up with customers in a timely manner to ensure satisfaction throughout the service process.

• Greeted customers upon entrance to foster friendly and approachable atmosphere.

• Service adviser position was cut short due to covid/illness SERVICE ADVISOR/ASSISTANT MANAGER

Ez Lube

Torrance, CA

December 2008 - January 2011

Performed detailed vehicle inspections, accurately identi ed needed repairs and communicated with customers regarding ndings and repair options.

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• Provided customers correct estimates of maintenance and repair costs.

• Managed inventory levels within the department by placing orders for necessary supplies as needed. CERTIFICATION IN REFINERY/CONSTRUCTION

Harbor occupational, San Pedro, CA

Apr 2007

HIGH SCHOOL DIPLOMA

Juan Rodriguez Cabrillo high, Long Beach, CA

Jun 2006