Abduselam Hagos

Calgary, AB 587-***-**** adzb2n@r.postjobfree.com

PROFILE

Reliable career and settlement counsellor with hands-on experience serving multi-barriered newcomer clients from different cultural backgrounds. Possess MBA in Finance and HND in Business Management. Proven track record of exceeding clients and supervisors’ expectations by delivering high quality services efficiently.

SUMMARY OF QUALIFICATIONS AND SKILLS

Service-oriented: proven track record of serving over 600 newcomer clients in a culturally competent way exceeding targets and meeting clients’ needs

Information Technology: Excellent computer skill, proficient in Microsoft office application, internet browsing, using databases (CHAD), government client database

Result-oriented: Exceeded targets in number of clients served, client files opened, successful job placement by applying organizational, and planning skills.

Communication: Excellent one-on-one counselling, workshop facilitation, presentation skills. Fluent in Tigrinya, English, Amharic, Arabic and Hausa

Needs Assessment and Referral: able to identify clients’ needs, write assessment reports and effectively refer clients to resources in the community

File Management: able to efficiently enter client data in database and daily tracking sheet, government database, conduct timely follow-up and update client files

Excellent team building, problem solving and decision-making skills RELEVANT WORK EXPERIENCE

Career Practitioner, Centre for Newcomers, Calgary, AB Jan 2022-Present

Served over 600 clients with career and settlement needs exceeding targets by 200%

Effectively assessed clients’ career and settlement needs; wrote accurate and comprehensive assessments in government client data management portal (Mobius)

Referred clients to resources in the community including job opportunities, employers, agencies, educational programs, settlement workers, income support, foodbank, and LINC

Supported clients to apply for jobs, Fair Entry, Calgary housing, EI, Canada child tax benefit, CLARC registration, PR renewal, Travel Document and Citizenship

Successfully facilitated workshops on topics of job search strategies, resume writing, interview preparation, online job search and application and Employment Insurance

Provided resume critiques, interview preparation and job search coaching

Conducted timely follow-up and documented updates in CHAD and government database

Provided orientation, information, and resource referrals at the Job Search Centre OTHER WORK EXPERIENCE

Byblos Bakery, Shipping/Calgary, AB Jan 2019– Feb 2020 Assembler, Lux Windows, Calgary, AB Jul 2018 – Jan 2019 Receiver, Cert Logistics, Calgary, AB Feb 2015-Aug 2017 EDUCATION

MBA in Finance, ATBU, Nigeria 2014

Post Graduate Diploma in Financial Management, ATBU, Nigeria 2009 HND in Business Management, ATBU, Nigeria 2004

Immigration Consultant, CDI College 2019

Cybersecurity Specialist, CDI College 2022