Scrum Master Project Manager

Nso-Neke Chinjech 202-***-**** Charlotte, NC. ***************@*****.***

PROFESSIONAL SUMMARY

An experienced Certified Scrum Master with 6 + years of experienced in all phases of the Software Development Lifecycle (SDLC). Also, a committed Agile Delivery lead and facilitator in Lean Agile Methodology management with a proven ability to drive and motivate the adoption of Scrum rules, foster self-management, and empower teams. Last but not the least, participated in transitions from waterfall into Agile transformations, and an excellent technical command to work within Agile frameworks of scrum, kaban and SAFe.

PROFESSIONAL EXPERIENCE

PNC Bank, Baltimore MD 08/2021 – Present

Senior Scrum Master

Collaborates, facilitates, leads, and coaches 2+ Scrum teams responsible for developing a range of software tools, improving transparency by generating information radiators for the teams.

Partner with the Product Owner offering coaching and guidance during Backlog refinement meetings and Sprint planning.

Facilitates all Scrum ceremonies not limited to Daily scrum, Sprint Planning, Backlog refinements, Sprint reviews and Retrospectives.

Serves as Scrum Master in a Kanban and Scrum shop scrumming and empowered teams to self- organize, collaboration techniques and grow in a cross functional team.

Key Achievements

Encouraged Kanban in an application Upgrade project significantly cutting cycle time by 25%.

Helped Scrum teams become self-organizing and cross-functional, enabling them to take ownership of their work and improve productivity.

MANAWA LLC, McLean Virginia 03/2019 – 08/2021

Agile Scrum Master

Agile delivery led to struggling teams as they grow into mature agile Teams after undergoing transformation.

Servant leader using Agile & Lean principles for team support practices and products.

Support the engineers with a good technical knowledge of the product and technical strategies, and Product Intent.

Work with teams ensuring they stay focused on product quality, its expected continuous delivery while aligning to Agile principles.

Schedule and facilitate all Scrum Ceremonies with the teams from Daily Scrum, Sprint Planning, Reviews, and Retrospectives. Coach the teams on delivery controls and compliance in place to minimize operational risks.

Key Achievements

Efficiently organized and facilitated Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

Led the adoption of Agile practices and methodologies within the organization, helping teams transition from traditional project management to Agile frameworks like Scrum, Kanban, or Lean.

Horizon networks LLC 06/2017 – 01/2019

Scrum Master/Project Manager

Coordinated and participated in weekly estimation meetings to provide high-level sizing (Story Points) for backlog items.

Facilitated Scrum and Kanban daily standups ceremonies.

Proven ability at driving and motivating the adoption of scrum rules, removing impediments,

Key Achievements

Delivery: Successfully led and coordinated project teams to deliver projects on time and within budget, meeting, or exceeding stakeholders' expectations.

Ensured strong communication and engagement with stakeholders, resulting in high levels of satisfaction with project progress and deliverables.

Ecobank Cameroon Yaoundé 07/2016 -04/2017

Customer Service Representative

Work closely with customers to understand their needs, gather requirements, and translate them into actionable project tasks.

Proactively seek feedback from customers throughout the project lifecycle. Use feedback to make improvements and enhance customer satisfaction.

Identify potential project risks, especially those that could impact customer satisfaction.

TECHNICAL SKILLS

Agile Methodologist: Waterfall, Agile.

Framework: Scrum, Kaban, XP, SAFe

Agile Tools: JIRA, Confluence, Visual studio, and Rally

Office Tools: Microsoft Office suite, google office tools, zoom meeting tool, Webex, SharePoint, slack, PowerPoint.

Scrum skills: Agile/scrum coaching and servant leadership, capacity planning, change management.

Meeting Facilitation; Agile planning & forecasting, Agile estimation and coaching, communication, collaboration, Conflict resolution and Relationship building

EDUCATION AND CERTIFICATIONS

oBsc, Computer Science University of Buea.

oSAFe 5.0 certified

oProfessional scrum master - PSM1.

References available upon request.

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