Customer Service Assistant Manager
Resume:
Amanda Fajkus
Lafayette, TN *****
*************@*****.***
• Over 17 years of excellent customer service
• ServSafe Certificate
• Determined & reliable worker
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Embassy Suites by Hilton - Nashville, TN
November 2019 to May 2023
• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
• Control costs at same time as protecting the assets of the hotel
• Turn in all paperwork in a timely manner with precision and exactness.
• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate.
Manager
Burger King - Mount Juliet, TN
January 2012 to November 2019
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations Shift Manager
Hardee's - Lebanon, TN
July 2006 to January 2012
• Weekly schedule and inventory
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) Education
High school diploma
Mount Juliet High School - Mount Juliet, TN
August 2006 to June 2009
Skills
• Assistant Manager Experience
• Shift Management
• Recruiting
• Payroll
• Operations Management
• Management
• Customer service
• Merchandising
• Human Resources
• Cash Handling
• QuickBooks
• Inventory Control
• Budgeting
• Bookkeeping
• Office Management
• Pricing
Certifications and Licenses
ServSafe
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