Customer Service

Barbara Granda

*** ***** ***** ***, **** Bush, NY 12566

Call or Text: 845-***-**** or 845-***-****

My objective is to obtain a position where I can utilize my many people skills, as well as enlisting excellent detail, organizational and leadership skills.

Access Supports for Living – Direct Support Professional 2nd level – Pine Bush, NY ~ Sept 2018 to present

Certified Approved Medication Assistive Personnel (AMAP) under an RN’s license. For administering medications.

Order and Receive Meds (including Controlled Substances) from Vendor Pharmacy

Work w/ individuals on social/emotional issues; first line of contact for matters that may require contacting the clinician

CPR & First Aid Certified

Daily Medicare Billing

Yearly Driver Safety Training and Yearly SCIP training

Contact with Doctor’s offices to verify scripts, updates etc., as well as renew them.

Daily Residential Rehabilitation logs and Case Notes

Primary Individuals Monthly Goal Status Reports

EDGe Photography –Business Owner/Photographer/Client Services - Phoenix, AZ & New York, NY ~ January 2008 to present

Business Owner and Lead Photographer specializing in Modeling Agency, Dance, as well as Wedding and Family Photography

Handle all Client/Customer service inquiries regarding pricing, packages, locations, edits via Telephone, Chat & Internet

Assist my Stylists in clothing and hair and makeup choices

Receive and Process all customer payments and Deposits; process payroll and pay vendors.

Kinderbugs Advanced Learning Pre-K and Kindergarten – Assistant Teacher - Gilbert, AZ ~ July 2012 to June 2013

Preparation of weekly learning materials for Pre-K class.

Assisted Head Teach with weekly lesson plans.

Reported quarterly evaluations on each students’ growth, behavior and development.

Provided Daily feedback to parents.

Weekday Ministries Childcare Center & Pre-K – Teacher – Pittsburgh, PA ~ February 2007 to July 2009

Worked with Co-Teacher collaborating lesson plans each month.

Reported quarterly evaluations on each students’ growth, behavior and development.

Provided Daily feedback to parents.

Preparation of weekly learning materials for Pre-K class.

Babie’s ‘R Us – Lead Associate (Baby Registry Desk) - Syracuse, NY ~ July 2004 to April 2006

Organized Baby Product Seminars with Outside Vendors in the Store

Advertised & Promoted Baby Seminars with Radio Stations and in Newspapers

Assisted Expecting Parents with starting and updating their registries.

Processed all telephone FedEx Mail orders that came into the store

Took all Customer calls regarding baby gear Recalls.

MCI Worldcom – Senior Billing Analyst (Lead) - San Antonio, TX & Billing Implementation Coordinator – San Jose, CA ~ Feb 1997 to Jan 2003

Verification of Contract Accuracy by matching how Products were Billing in Computer System.

Research Invoice Discrepancies; Handling all Billing Appeals with Sales and Operations Dept’s

Handled Escalated issues as Lead Analyst.

As Lead, reported Time-Keeping, Training Requirements and anything else to Management as needed.

Education

Penn State – Pittsburgh, PA 2007-2009 Early Childhood Ed Certificate Program - 45 Hours

Foothill College – Los Altos Hills, CA 2000-2001 - Foreign Languages – Italian; Business Management

Krissler Business College – Poughkeepsie, NY – 1992 – 1994 – AAS Business Administration

SUNY Dutchess – Poughkeepsie, NY – 1990 – 1991 – Business Accounting with Minor in Dance

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