Customer Support Supply Chain

Michael Draper

***** - ***** ****** **, ***********, WA 98077

*******.*.******@*******.***

Mobile 206-***-****

Profile

Seasoned sales executive serving premier customers world-wide, generating millions in annual revenue – sales, customer support, aftermarket services, flight operations, flight training, maintenance, and supply chain – both commercial and military Qualifications

Sales Commercial Flight Operations FAA Airline Transport Pilot Customer Support Military Flight Operations 8000+ Hours Supply Chain Mission Training Check Airman

Airframe OEM Services Flight Training IOE and Line Instructor Sales

Using Salesforce.com to continuously grow sales through responsiveness to customer needs and nurturing relationships founded on integrity and trust, while generating millions in revenue

Customer Relationships

Improving customer relationships while serving commercial operators, airplane leasing companies, government, and military customers

Business Acumen

Experienced on both sides of the table – matching expectations with business objectives Aviation Core

Well founded understanding of customer needs derived from world-wide aviation operations, training, support, and service experience – commercial and military Experience

Sales, Boeing Commercial Airplanes (BCA) (1998-2018). Procurement Agent, Supplier Management, 777-300ER/-200LR, BCA (1998-2000) Operations & Customer Support, Aviation Comm, McCaw Cellular – AT&T (1993-1997) Flight Officer, Flight Instructor, Flight Operations, Northwest Airlines (1987-1992) Naval Aviator, Aircraft Commander, Mission Commander, U.S. Navy (1980-1991) Procurement Agent, S&E, Supplier Management, 767 / 757, BCA (1978-1980) Systems Analyst, Manufacturing Systems Analysis, BCA (1978) Systems Analyst, Management Systems, City of Seattle (1975-1977) Education

BA, Business Administration, Foster School of Business, University of Washington