Technical Support Customer Service

Tariq Saif

Email: adzavg@r.postjobfree.com

Phone: 682-***-**** 2755 W I-20 APT A135 Grand Prairie, TX 75052 ABOUT ME

Newly immigrant who recently moved to the United States. Currently. I`m looking for a position where I can start my life here in Texas. I have strong background in IT, Quality Control and Sales Data. However, I am interested in any Entry level position where I can learn and adapt fast in this country. WORK EXPERIENCE

Pepsico – Amman, Jordan Dec 2021 – July 2023

Hand Held Admin

• Generate sales report for Data Analysis to improve customer service and sales goals

• Communicate with the warehouse to ensure inventory/quality control

• Ensuring timely manner deliveries are made with correct sales order

• Work in a team environment to ensure productivity within the team

• Report to managers on technical errors within the application used to perform tasks

• Monitor salesmen and their tasks with customers in the market Nesma Telecom & Technology – Amman, Jordan Mar 2020 - Mar 2021 System Engineer

• SQL Server Administration

• OutSystems platform administration, Dev-Ops, servers’ installation & configuration

• Monitor Fortinet firewall and Aruba access points

• Monitor Users and Computers in the active directory

• Installing and monitoring Hyper-V machines

Nesma Telecom & Technology – Amman, Jordan Nov 2015 - Jun 2018 Computer Technician

• Configure and install fingerprint devices;

• Installing software or hardware;

• Maintaining and repairing equipment’s;

• Troubleshooting various computer issues;

• Determining and installing appropriate security measures;

• Configuring computer networks;

• Providing on-site, phone or email technical support. SKILLS

• Hardware and Software skills

• Active listening skills

• Fast Learner and Hard Worker

• Attention to detail

• Technical Support

• Help Desk experience

• Adaptive to different cultures, pressure and situation EDUCATION

Bachelor of Management Information System, Al-Balqa Applied University 2008-2012 Certificates

OutSystems Infrastructure Setup -DEV-OPS (Online)

OutSystems Mastering Platform and Factory Operations (Online) SQL Server Database Administration (DBA)

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