Assistant Manager Customer Service
Resume:
** ****** **** ***, ******, Ga ******
***********@***.***
Nicholas Houston
Excellence is not a skill. It is an attitude. – Ralph Marston I am a high profile business professional with a proven record of accomplishment in the areas of food management, improvising efficiency of operations and team building. Ability to identify areas of strengths and weaknesses, as well as implementing company policies, standards, changes in operation and systems that optimize productivity and control costs through the most effective uses of manpower. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.
SUMMARY OF QUALIFICATIONS
• Experienced team leader and decision maker, problem solver and outstanding communicator amongst a diverse staff
• Expedient learner; teachable; dependable; excellent people skills
• Conflict resolution
HIGHLIGHTED PROFESSIONAL EXPERIENCE
BURGER KING – DOUGLASVILLE, GA 2018 - PRESENT
Relief Manager
• Responsible for managing team members and shift coordinators on team stations, products, processes, and policies.
• Motivate shift team and assist with all front and back of house duties.
• Assist the General Manager by overseeing assigned shift.
• Maintain appropriate inventory levels
• Ensure the functionality of all kitchen equipment
• Handle customer concerns
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IRISH BRED PUB – DOUGLASVILLE, GA 2016 - 2018
Kitchen Manager
• Manage overall operations for the back of the house and kitchen area including, assist with keeping the kitchen clean, hygienic and tidy, at all times.
• Prepare, cook and present food, quickly and efficiently, complying with restaurant standards
• Manage and maintain correct staffing levels
• Maintain accurate food-ordering and stocking levels, including all kitchen materials MALONE’S – ATLANTA, GA 2011 - 2016
Kitchen Manager
• Manage overall operations for the back of the house and kitchen area including, assist with keeping the kitchen clean, hygienic and tidy, at all times.
• Prepare, cook and present food, quickly and efficiently, complying with restaurant standards
• Manage and maintain correct staffing levels
• Maintain accurate food-ordering and stocking levels, including all kitchen materials Nicholas Houston
Excellence is the gradual result of always striving to do better. Pat Riley STARSHIP – COLLEGE PARK, GA 2008 - 2011
Assistant Manager
• Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in his absence)
• Completed daily registering and store open/close functions
• Assisted customers with various personalities with questions, concerns or complaints; set the standards for exemplifying stellar customer service
• Scheduled employees to ensure the correct amount of employees were scheduled for each shift
• Maintained inventory by checking merchandise to determine inventory levels
• Prepared reports by collecting, analyzing, and summarizing information
• Procured/managed inventory and office supplies as needed WALMART – UNION CITY, GA 2005 - 2007
Deli Department Manager
• Supervised and assisted employees in various duties such as cooking, serving, packaging and operating counters
• Scheduled and assigned work for employees on a daily basis
• Assisted in interviewing, hiring and training employees
• Managed department inventory by monitoring and maintaining stock inventory levels to avoid over and under stock problems; received, unloaded and stocked food items
• Interacted politely with clients while solving problems related to sales, dissatisfied service and issues regarding deli operations
• Operated all food preparation machines and equipment
• Ensured the deli area was maintained neat, clean and safe GOLDEN FRIED CHICKEN – KILLEEN, TX 1998 - 2005
Assistant Manager
• Supported all the duties of the restaurant manager, including but not limited, opening and closing the restaurant, preparing reports and effectively managing the store in their absence
• Implemented and planned food and beverage tasks
• Estimated food needs, placed order with distributors, and received/processed deliveries.
• Assisted with creating employee schedules and ensured each shift was properly staffed
• Monitored and managed customer complaints to ensure satisfaction
• Maintained proper sanitation, hygiene standards in kitchen and maintain effective store presentation References available by request
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