Ryan B. Albovias

650-***-**** adzasb@r.postjobfree.com

Experience

I.T. Specialist IT Tech Direct/Peraton June 2015 - Present

SFO Airport, CA

Clearance Level: Secret

●Assist with helpdesk Level-2/3 support and troubleshooting to resolve issues.

●Work with vendors and other IT personnel on buildout projects within the airport

●Administration, support, distribution, and maintenance of Office365, VPN, the Cisco unity voicemail, desk phones, Ricoh copier/scanner, and wireless devices (cell Phones, iPhones, iPads and radios)

●Refresh, Rack Installation and maintenance of Servers, Cisco core switch and 23 Cisco switches at various locations throughout the airport and 2 offsite locations

●Provide and update specification and detailed schematics for network architecture

●Assist with “Duress Alarm” configuration, maintenance and support at all security checkpoints at the airport

●Manage Airwatch App support for iPhone.

●Re-imaging of failed pc’s throughout all TSA/DHS supported locations such as; SFO, SFO Offsite (Bayside), (FAM) Federal Air Marshal’s office, SF Internal Generals office (IG), Fresno offsite and airport, Bakersfield airport, Merced airport, & Mammoth Lakes airport

●Apps: CyberArk, Remedy, Solar Winds, BB Console, Azure

Systems Administrator II FIS Global May 2009 - June 2015

Oakland, CA

●Maintained and configured Identity management; network & telecom administration; VPN; security administration and monitoring; installation & support on (Applications/WebApps)

●Monitored server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups

●Managed and administered the Avaya Multi-Site Voice/Telecom system

●Supported Citrix Presentation Server: client and network level

●Regional Technical Coordinator supporting approximately 300 users throughout 5 office locations, providing problem and incident ITSM/CMS Second level support

●Participated in on-call rotation to provide 24 X 7 production support nationwide

Education

B.S.B.A. University of Phoenix

●Major: Information Systems

●Minor: Business Administration

Certifications

2020 Peoplert.org

●ITIL 4 Foundation