Customer Service Representative

TN Tina Nauwelaerts

Austin, Tx +1-512-***-**** ****.********@*****.***

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

LANGUAGES

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Resource Management

Administration Management

Sales Records Management

Account Servicing

Organizational Systems

Customer Order Management

Office Support

Effective Project Management

Built relationships with customers and community to establish long-term business growth. Achieved sales goals and service targets by cultivating and securing new customer relationships.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Collaborated with upper management to implement continuous improvements and exceed team goals.

Created and collated guidelines and procedures for international Sales Teams and their managers, coordinated between Customer Service and Sales regarding implementation. Data sanitization and transfer from old to new sales communication management software, in order to facilitate greater efficacy in operations (Salesforce.com). Coordinated all sales meetings across Europe, Africa and Scandinavia, including management of travel itineraries and subsequent communication of minutes to relevant parties. Sales Administration

GE Water & Process Technologies

01/2011 to 03/2012

Actively listened to Sales Representatives and customer, handled concerns quickly and escalated major issues to supervisor.

Answered Sales Representatives and customer telephone calls promptly to avoid on-hold wait times.

Contract Administration and Invoicing implementation (SAP). Order entry for the UK, Ireland and Scandinavian teams (SAP). Implemented new systems and procedures within Customer Service, adapted for specific customer requirements.

Resource management and Customer liaison, ensuring that Sales and customer needs are met and resolved.

Creating Customer Service training manual for new hires. GE Water & Process Technologies

Customer Service Representative 02/2004 to 01/2011 Managed administrative logistics of events planning, event booking, and event promotions. Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Coordinated florists, photographers, and musicians for events. Organized promotional events for Disney Interactive and other key clients. Created Marketing plans for console games and accessories. Supervised daily activities of the design department. Event Manager

Contact Data

01/2000 to 06/2001

Associate's Degree Graphic Design

Austin Community College, Austin, Tx

Associate's Degree Public Relations

Katholieke Hogeschool De Ham, Mechelen, Belgium

Dutch/Flemish Native

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