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Customer Service Quality Control

Location:
Fort Worth, TX
Posted:
August 28, 2023

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Resume:

URSA L WILLIAMS

**** ********** **

FORT WORTH, TX 76119-4738

Phone: 817-***-****

Email: adzar4@r.postjobfree.com

Objective

To utilize my acquired skills in an environment that will give me the opportunity to advance. Employment History

Office and Administrative Support Workers, All Oth, Office and Administrative Support Workers, All Other 05/2019 - Current Prologistix Staffing 5201 N Beach St Suite 141, Fort Worth, TX Production, Quality Control, Packing, General Labor Shipping and Receiving, Multi-Task Management Working in a fast pace enviroment. Where we get orders out in a timely matter Energetic work attirude.. Adaptive team player. Effective Communication Skills, Strong Customer Interaction. Data Enrty/Filinf Clerk Mgt. Ovverseeing Persoanl/Inventory Control...

FortRecuriter / Data Entry Clerk, Administrative Services Managers 04/2000 - 04/2019 PDQ Staffing 3009 Race St., Fort Worth, TX Conducted reference and background checks on all job applicants. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment. including defining hiring management needs and posting available positions. Built network to find qualified candidates. Verified the information in the computer system was up to date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Verified and logged in deadlines for responding to daily inquiries. Providing Strong Customer Service Skills with both Employee's and Clients. Afe packer, Production Workers, All Other

11/2015 - 12/2017 Amazon Fulfillment Center dfw 7 700 WESTPORT PKWY, FORT WORTH, TX Production, quality control, packing, general labor, shipping and receiving. Multi-Task Management... Working in a fast pace environment. where we get orders out in a timely matter Energetic work attitude. Adaptive team player. Independent Contractor HHC/Hospice Caregiver

04/2012 - 08/2015 Wing OF Hope 6201 WINDERMERE PLACE, FORT WORTH, TX

Observed and documented patient status and reported patients complaints to the case manager. Positioned resident to comfort and to prevent skin pressure problems. Professional Home Health Caregiver with over 15yrs. of hand on experience with Hospice Care, Elderly W/Dementia Care, Assistance Living, In Home Care, Nursing Home, Adult W/Disability, Disorder like (MS), Transferring w/(Gait Belt), Distributing Medication, daily living. cooking, cleaning, bathing, Incontinence Care with all (ADL) and more... Shift Leader, Managers, All Other

06/2010 - 04/2012 Griff's Of America 4224 E . LANCASTER, FORT WORTH, TX Manage team between 7 to 10 professionals. Overseeing Personal, Cooking, Cleaning, Making safe Drops, Quality Control, Inventory Control, Overall Team Player, Providing Exceptional Customer Service. Payroll Assist, Human Resources Assistants, Except Payroll and Timekeeping URSA WILLIAMS

04/2005 - 04/2009 ASAP Consultant 704 HUNTER ROW, MANSFIELD, TX Responding to employee inquires regarding payroll and timekeeping, On boarded new employee in the time reporting and payroll system. Work quickly and efficiently, with minimal oversight, to accomplish assigned duties. Provided accurate information for ERISA reporting. Reviewed, investigated and corrected errors and inconsistencies financial entries, documents and reports.

CSR Rep, Customer Service Representatives

10/1998 - 10/2000 WarrenTech Direct 150 WESTPARK WAY, EULESS, TX Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationship with all call center departments through clear communication. Built customer loyalty by placing follow-up for customer who reported product issues. Renewal of warranties. Education and Training

Start Date Completion Date Issuing Institution Location Degree Received Course of Study Mansfield Business College Unknown Level Business Marketing TCC South Campus Unknown Level Business Admin

09/1990 05/1991 Mesquite High School High School Diploma References

Mike Moon, GM

PDQ Staffing

701 Lamar

Arlington, TX 76011

817-***-****

Business reference known for 19 year(s).

adzar4@r.postjobfree.com

URSA WILLIAMS



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