Customer Service Call Center

PROFILE

I Have used my ASL Interpreting skills for over30 years with in the Community. I have retired from interpreting and have gone on to use my skills in other avenues within the Deaf Community. I am from a Strong Deaf family.

I feel that I can be of help to your company with the experiences I have reached.

EXPERIENCE

Comp-U-TTY/ Krown MFG. Fort Worth, Texas June 2014- December 3,2021

Administrative Assistant to CEO/Owner

Perform day to day Operations/Interpreting

Staff meetings, Phone calls.

Front Desk daily Operations/ Answering calls. Customer service calAnswer Daily Phone callsFilingtrative papers

Record AP into Books

Sales Store front

Collection Calls

Deaf Action Center- Dallas, Texas 2012-2014

Interpreter Coordinator/STAP Outreach

Scheduled day to day assignments with Jobs to be filled within the community. From Legal to medical, everyday assignments to be filled.

U-Haul Center-12215 LBJ Freeway Garland, Texas 75041 972-***-**** April 5, 2010 to 2012

Work as Customer Service Rep. (Retail Sales) Here rent trucks trailers and other rental equipment.

Collection Calls and take reservations for Customer Rental needs. Also work with Storage.

Detail Trucks when needed.

Deaf Inc. -Heritage Square 500 S. Beach St. Fort Worth, Texas 10/2009-May 6,2010

Deaf Attendant

Working with Residents with personal assistance and needs. Since this serves Deaf as a assisted living center. My duties are passing out Medication at times that are demonstrated, assist with bathing, housekeeping, Etc

Hired Hands Interpreting Inc. Fort Worth, Texas 2007-10/2009

Exclusive Staff Interpreter

Here I served as interpreter for American Sign Language. I served in all areas of Staff Meetings to Legal Interpreting as well a Medical. In all areas where Interpration was needed among the Deaf. Worked hours to maintain billing of for services provided. Also maintain hours to keep certification from Texas Level 3 and Court Certification.

Private Practice Interpreting-D/FW Area/State of Texas 10/2004-2007

3/25/2002-10/1/2003

7/93-8/95

ASL Interpreter

Here worked with all Agencies that served among the D/FW areas with all aspects of interpreting. From Medical to Legal areas of interpreting among the Deaf Consumers. Worked hours to maintain billing of for services provided. Also maintain hours to keep certification from Texas Level 3 and Court Certification.

Sorenson Communications Austin, Texas/Arlington, Texas 10/4/2004-8/31/2009

Video Interpreter/Trainer/Set up Call Centers

Video Interpreter for Video Relay Service Center. Here served as Trainer for new Video Interpreters. As well as serving as an interpreter for Video relay for Deaf Callers and assist with Sign Language interpreting and voice interpreting for the Consumers.

Training

1.Trainer for New VI’s

Austin, Texas

Charlotte, North Carolina

Atlanta, Georgia

DFW/Arlington, Texas

Little Rock, Arkansas

Houston, Texas

2.Retrain the Trainers

Charlotte, North Carolina

DFW, Texas

Atlanta, Georgia

Little Rock, Arkansas

Houston, Texas

3.Core Trainer

DFW,Texas

Little Rock, Arkansas

Houston, Texas

4.Kick Start-Up New Center

Charlotte, North Carolina

DFW, Texas

Little Rock, Arkansas

Houston, Texas

5.Intial Set-up New Centers

Charlotte, North Carolina

DFW, Texas

Houston, Texas

*View Video Tapes for prospect Interpreters- Feedback given to Manager- Houston Center

*POC- Point of Contact for Call Center. Now known as Support Interpreter for the Call Center. We are able to stay in contact with Tech Support when needed and give VI supported when was needed in all areas. When assigned. This served in all Call Centers.

Goodrich Center For the Deaf and Hard of Hearing Fort Worth, Texas 10/1/2003-10/1/2004

Staff Interpreter

Served as Staff ASL Interpreter in the Communications Department. Served all over the DFW Metroplex and surrounding areas and counties. Interpreting from Legal to Medical and Job Interviews, Company Staff meetings as well as Phone Interpreting for Deaf Consumers whom came into the office.

I did all the Court Interpreting since I was the only one certified for Legal matters. Did Emergency Pager duty when was assigned.

Stepped in when Coordinator was away from desk and scheduled interpreters to various Job assignments where needed.

Helped with Coordinating Workshops for the Area Interpreters, that were sponsored by GCD.

Drove Center Van for the Senior Citizens when needed..

Deaf Action Center Dallas, Texas 1/22/2002-3/25/2003

8/95-6/2000

Staff Interpreter

Served as Staff ASL Interpreter in the Communications Department. Served all over the DFW Metroplex and surrounding areas and counties. Interpreting from Legal to Medical and Job Interviews, Company Staff meetings as well as Phone Interpreting for Deaf Consumers whom came into the office.

Stepped in when Coordinator was away from desk and scheduled interpreters to various Job assignments where needed.

Filled in as coordinator as a month at time during the years of 95-2000, when was assigned for the month. Managed Scheduling of All Interpreters.

Assisted with all billing paperwork when was coordinator.

assisted with Workshops for the area that were provided by DAC.

Education

Dallas Baptist University- Dallas, Texas

Monterey High School- Lubbock, Texas

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