Leanda Prospere

**** * ******* ** ***#** Orlando Fl 407-***-****

adzapx@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Express Scripts Inc/ Cigna In -Bound calls - Orlando Fl October 2017 to August 2022 Patient Care Advocate

. Explained policies procedures and services to patients

. Compiled information from patients and caregivers or family members to identify med concern

. Managed database of patients information and frequently used computerized system to track details.

. Help patients understand care of med, coverage and payments responsibilities and rights Tony Roma’s - Orlando, FL June 2005 to July 2017

Server/Hostess

Greet and seat guests at the same time as monitoring the flow of guests in keeping with seating chart and servers.

Give quick and exact information and directions to guests.

Answer all questions regarding the menu and services.

Ensure coverage of the hostess stand at all times.

Answer phones, take messages and make reservations. CFI/Westgate Resorts - Ocoee, FL – March 2004 to September 2004 Travel Planner

Assisted clients in finding travel package deals for their needs.

Aided clients with reservations, transfers, changes, and cancellations.

Booked domestic and international reservations for air travel, rail tickets, hotel and car rentals.

Secured new client sales and retention through customer service provided.

Monitored and sorted global distribution system (GDS) queues (or similar program) to maintain quality control.

Remained educated on airline rules, regulations and current affairs.

Created service contracts for group travel.

Owner Referral – Ocoee, FL-May 2003-March 2004

Contacted vacation package owners and explained reservation accommodations, policies and procedures involved in sales transaction.

Follow-up on referrals contacts supplied by resorts offering potential customers. International House of Pancakes - Orlando, FL – December 2001 to January 2002 Greeter/Server

Provided customers with a pleasant dining experience and quality service.

Conducted final check of food items prior to serving customers to ensure quality maintenance.

Ensured the cleanliness of dining area and food items before serving.

Held responsibility of handling/serving all food items as per the policies of the state (as some items may be banned in particular states).

Worked in coordination with other departments to ensure that customers get quality service and satisfaction.

Assisted others in carrying out their part of preparing/serving meals.

Maintained serving standards and followed all regulations while performing duties. Island Grill – Fort Lauderdale, FL – March 2001-November 2001 Head Cashier

Ensured cash associates followed accounting policies, safety procedures and customer service standards.

Oversaw cash transactions and other accounting duties according to company policies.

Welcomed customers, provided assistance and responded to their concerns.

Processed customers’ transactions promptly and accurately. EDUCATION

Certificate in Early Childhood Education Orlando Vault Technical School May 2011 Certificate in Nursing Assistant Cambridge CNA Center - Orlando, FL May 2010 Associate’s in Early Childhood Education Valencia College - Orlando, FL 2008-2010 John Adams High School - Miami, FL May 2007