Pharmacy Operations Manager

Thy Thai Nguyen, PharmD

**********@*****.*** • 702-***-****

• Las Vegas, NV 89129

Pharmacy Clinical/Operations Manager

Highly analytical and performance-driven professional with extensive experience in planning and managing pharmacy clinical operations. Proven track record of managing high demanding environment with 50 direct reports, developing and implementing strategic programs, policy and procedure and maintaining pharmacy operations in compliance with set standards. Known for collaborating with healthcare professionals in designing and managing Pharmacy & Therapeutics Committee to achieve optimal patient outcome. Possess comprehensive knowledge of clinical practices to give doctors recommendations to improve patient health. Expert in building, leading, and training cross-functional teams for continuous process and performance improvement; hire, train and mentor pharmacy managers and newly hired pharmacists and interns.

Areas of Expertise

Clinical Pharmacy Operations

Management

Clinical Consultation

MTM & CMR

Specialty & Compounding

prescriptions Management

Site & Store Management &

Budgeting

Preceptorship & Training

Regulatory Healthcare

Compliance

Strategic Planning & Execution

Performance Optimization

Issue & Problem Resolution

Effective Oral & Written

Communication

Medical Health Testing

Pharmacy & Therapeutics

Management

Professional Experience

Southwest Medical, part of OptumCare January 3, 2023 - August 10, 2023 Supervisor of ClinicaPharmacy Operations LTC/Hospice Oversee process improvements and drive the implementation of process improvement projects. Daily managing, mentoring, performance reviews, and meetings for direct reports. Perform monthly and quarterly reporting for LTC facilities. Coach, train and develop staff in addition to daily performance of pharmacist duties such as review patient charts for correct medication therapy and collaborate with healthcare professionals to obtain optimal patient outcome. Monthly in person meeting with Directors of Nursing to present Fundamental and Clinical Operational Services safety reports, to address any procedural issues to improve patient care.

● Collaborate with Hospice and LTC staff to improve delivery of care.

● Collaborate with consultant pharmacist in developing in-service educational programs for nursing staff.

● Interface with clients and site leadership to discuss challenges and to provide solutions to challenges.

● Drive employee engagement via empowerment and involvement.

● Develop and implement policies and procedures as part of the continuous process improvement. Walgreens August 7, 2019 - November 10, 2022

Registered Store Manager

Ensure effective planning and management of store and pharmacy with a focus on increasing operational efficiency and effectiveness. Monitor and maintain pharmacy operations in compliance with federal, state, and company policies and procedures. Establish and facilitate best practices with team members for continuous process and performance improvement. Evaluate and improve pharmacy performance indicators in collaboration with pharmacy manager. Analyze inventory trends and supervise inventory management. Lead and train team to achieve designated targets; develop and steer talent.

● Acted as COVID-19 Testing Sites Coordinator for Nevada, Arizona, and Utah.

● Directed over 70 COVID-19 testing sites; oversaw and streamlined testing operations.

● Managed and coached peers to ensure smooth running of store’s front-end and pharmacy operations.

● Supported Area leaders in the interviewing and hiring of pharmacists and pharmacy interns.

● Monthly business meeting with Director of Pharmacy and Retail, Healthcare Supervisor, and District Managers to discuss and improve company initiatives and KPIs.

Walgreens October 10,2002 - August 6, 2019

Pharmacy Manager

Managed pharmacy operations aligned with regulations, company policies, and standards. Controlled budget with a focus on cost reduction in collaboration with store manager. Responsible for driving overall compliance and business results of the pharmacy across operations, quality, clinical outcomes, and growth. Identified and resolved patient adherence issues through Medication Therapy Management and Comprehensive Medication Review. Conducted strategic training and development programs for pharmacists and pharmacy technicians. Trained and delivered retail, clinical, and wellness services, including immunizations, COVID-19 testing and vaccines, diabetes awareness, and other preventive healthcare services.

● Mentorship and preceptorship to pharmacy interns and pharmacy managers.

● Mentored and trained Rite-Aid pharmacy staff in all aspects of pharmacy operations.

● Established and managed one of the few specialty pharmacies - HIV Center of Excellence; maintained high-level engagements with patients to promote adherence.

● Setup and controlled a compounding pharmacy to accommodate patients’ special needs. Education

Doctor of Pharmacy College of Pharmacy, New Mexico, Albuquerque Bachelor of Science University of California

Licenses & Certifications

Nevada Registered & Licensed Pharmacist

New Mexico Registered & Licensed Pharmacist

BLS Certification

APhA’s Pharmacy-Based Immunization Delivery faculty training program CLIA Health Testing Pharmacy Training

Compounding Training Program

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