Quality Assurance Technical Support

RIMON SIELE

Washington, DC ***** 703-***-**** ******@*******.***

Jr. Systems Analyst with a Bachelor's degree in Information Systems, poised to leverage academic knowledge and practical experience to achieve dynamic growth within the IT field. Demonstrated ability to gather user requirements, analyze systems, and contribute to process improvements. Adept at troubleshooting technical issues, collaborating with cross-functional teams, and maintaining an unwavering commitment to enhancing system efficiency and user satisfaction. Committed to ongoing professional development, eager to take on new challenges, and seeking opportunities to contribute to the success of an innovative and forward-thinking organization while advancing my IT career.

Clearance Level: Willing To Obtain

Certifications: Cisco: Introduction to Networks, Microsoft Office Specialist. Requirements Gathering: Proficient in eliciting,

documenting, and analyzing user requirements,

ensuring accurate understanding of business needs

and effective communication with development

teams.

Technical Documentation: Able to create clear and

comprehensive technical documentation, such as

system specifications, user manuals, and process

documentation, facilitating knowledge sharing and

support.

Team Communication: Strong communication

skills to interact effectively with end-users,

stakeholders, and technical teams, fostering a

collaborative and productive work environment.

Adaptability: Able to quickly learn new

technologies, tools, and processes, adapting to

changing requirements and staying current with

industry trends.

Quality Assurance: Experienced in software

testing, including creating test cases, conducting functional testing, and reporting defects, to ensure the quality and reliability of IT systems.

System Administration: Experienced in managing

servers, user accounts, permissions, and

configurations, maintaining a stable and secure IT environment.

End-user Support: Skilled in providing technical

assistance to end-users.

Technical Troubleshooting: Proficient in

diagnosing and resolving hardware, software, and

network issues to ensure optimal system

performance and minimize downtime.

Backup and Recovery: Capable of setting up and

managing data backup solutions, performing regular backups, and implementing disaster recovery plans

to ensure data integrity.

Security Best Practices: Familiar with

cybersecurity measures, including access controls, security protocols, and vulnerability assessments, to protect systems and data.

Project Management: Familiarity with project

management principles, coordinating tasks,

timelines, and resources to achieve successful IT

project outcomes.

Agile Methodologies: Proficient in working within

Agile frameworks such as Scrum or Kanban,

facilitating iterative development, sprint planning, and ensuring continuous improvement.

Security Tools: Familiarity with various security

tools and frameworks, such as Wireshark, Nmap,

Metasploit, and Burp Suite, for vulnerability

scanning, intrusion detection, and ethical hacking. Coding Fundamentals: Basic understanding of

programming languages (e.g., Python, JavaScript) to comprehend code-based.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Data Analyst Intern, 06/2022 - 08/2022

Mary's Center – Washington, DC

Work with other Data Management and Health Analytics (DMHA) team members to run and prepare reports for all Mary's Center Initiatives to include other departmental requests, grant applications and standard reporting and ad hoc reporting.

Created and maintained visually compelling data visualizations, dashboards, and reports using tools such as Excel, Tableau, or Power BI to effectively communicate complex information to stakeholders. Assisted in developing and maintaining data pipelines, automating data extraction, transformation, and loading

(ETL) processes, which increased efficiency in handling data updates. Run proficient command of SQL coding and advanced Microsoft Excel skills, including creating and using complex formulas and manipulating large datasets.

Collaborated with senior analysts to perform exploratory data analysis (EDA), identifying trends, patterns, and insights that informed decision-making processes.

Jr Systems Analyst, 01/2019 - 05/2022

INOVA – Fairfax, VA

Participated in system testing and quality assurance efforts, identifying defects, verifying fixes, and ensuring that software applications met established standards and user expectations. Contributed to the maintenance and troubleshooting of existing IT systems, diagnosing issues, and implementing solutions to minimize disruptions and ensure continuous system functionality. Collaborated with cross-functional teams, including developers, stakeholders, and end-users, to facilitate effective communication and alignment throughout the software development lifecycle. Assisted the senior systems analysts at iNova Hospital in gathering and documenting user requirements, contributing to the design and development of effective IT solutions. Assisted in the creation and maintenance of technical documentation, including system specifications, user manuals, and process documentation, to facilitate knowledge sharing and improve support processes. IT Technical Support Intern, 05/2021 - 08/2021

Office Of The Deputy Mayor For DMPED – Washington, DC Provided technical support to end-users within the DC Planning and Economic Development department, assisting with hardware and software issues, troubleshooting problems, and ensuring smooth operations. Managed user accounts, permissions, and access controls, ensuring data security and compliance with departmental policies.

Collaborated with IT staff on special projects, including network maintenance, system upgrades, and technology evaluations, gaining hands-on experience in various aspects of IT operations. Assisted in the deployment of software updates and patches, ensuring that systems were up to date with the latest security enhancements and features.

Responded to user inquiries and service requests promptly, resolving technical issues or escalating them to the appropriate team members when necessary.

Associate of Science: Military Information Systems Technology Northern Virginia Community College - Annandale, VA Bachelor of Science: Computer Information Systems

Radford University - Radford, VA

EDUCATION

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