Real Estate Customer Service

Jonelle Garofoli

508-***-**** ***************@*****.***

Award-winning sales professional with 20+ years of real estate, administrative and networking experience. Long-term vision, leadership, and management skills to successfully establish and grow business relationships. Excellent presentation, negotiation, and organizational skills with a strong ability to build an industry presence. Proven success in the corporate and residential real estate industry as well as in the public school system.

PROFESSIONAL EXPERIENCE

Clerk & Assistant to Assistant Principal, Worcester Public Schools Worcester Tech High School January 2022-present

• Reconciliation of scheduling & attendance for entire student body and staff in Aesop (Frontline) software system

• Organization of student cumulative records for both current and inactive students

• Telephone operator and attendance clerk for Guidance department

• Confirm and process student dismissals and tardies with parents and students

• Provide coverage and assistance for all secretaries, performing all job functions, within the high school Clerk & Assistant to Assistant Principal, Worcester Public Schools Thorndyke Elementary School August 2018 - January 2022

• Reconciliation of scheduling & attendance for entire student body and staff in Aesop (Frontline) software system

Maintain and organize all purchase orders and payments for supplies

Front office management and organization

Provide a high level of customer service as the front-line telephone operator and attendance clerk

School-wide planning of field trips including venue management, bus reservations, and distribution and organization of permission slips Real Estate Salesperson August 2015-present

Castinetti Realty Group, Worcester, MA

● Assisted in purchases of new construction, resale homes, investment properties and land purchases

● Prospected for customers via cold-calling and continued outreach

● Designed, printed and distributed marketing materials for all properties

● Provided close, personal client attention and follow-up that resulted in high client satisfaction ratings

● Prepared and executed confidential real estate and mortgage documents and contracts Business Owner, CEO July 2012-January 2017

Coco’s Closet A Children’s Consignment Shop, Worcester, MA

● Maintained and trained new consignors on cloud-based platform for listing, reviewing and tracking consignment

● Provided a high level of customer service & assistance with purchases and consignment

● Maintained and updated client database to track accounting and deploy marketing efforts for all new and existing customers Marketing, & Social Media Manager December 2010-present Boucher’s Religious Store, Worcester, MA

● Responsible for sales through social media marketing and promotional activities online and throughout the community

● Manage marketing efforts through Constant Contact platform with the setup and deployment of weekly email campaigns

● Develop social media marketing through existing subscriber base and targeted advertising to new audiences

● Orchestrate and implement new product launches and promotions EDUCATION & LICENSING

Worcester State University Worcester, MA – Business Administration Edison College Fort Myers, FL – Communications

Florida Real Estate Salespersons License

Massachusetts Real Estate Salespersons License

Florida Mortgage Broker License

SKILLS

Aesop Scheduling • PowerSchool Scheduling • Real Estate Contract Specialist • MLS Specialist • Property Analyst • Microsoft Word & Excel • Accounts Payable and Receivable • 60 wpm • Customer Service & Sales Professional • Attention to detail/accuracy • Extraordinary communication skills (oral and written) • Independent; entrepreneurial • Strong analytical skills • Skilled in lead generation tactics using social media and marketing • Google office & programs

RECOGNITION & AWARDS

● Renaissance Home Builder Salesperson Achievement Award - most custom home sales

● Lennar Builder Salesperson Training Award

CHARITABLE ORGANIZATIONS

● WHY ME? SHERRY’S HOUSE - Assisted in coordinating annual events to help raise money for children with life-threatening illnesses

● CHILDREN’S FRIEND - Raised funds and awareness through an internet outreach campaign

● WORCESTER ITALIAN HERITAGE FESTIVAL, MOUNT CARMEL CHURCH - Helped lead the revitalization of the festival as the Chairperson and main point of contact. Assisted with the layout, liaised with food vendors, contacted, and directed entertainment and coordinated and trained all volunteers. Responsible for outreach of sponsorship at 3 levels including collection and accounting of all monies as well as vendor agreements and orchestration.

REFERENCES

GINA (BELLO) PETERSON ROYAL INSURANCE GROUP 508-***-**** ***********@*****.*** VERONIKA MONTEVERDI BOUCHER’S RELIGIOUS STORE 508-***-**** JOSEPH A ARMENTI JR MITSUBISHI ELECTRIC 508-***-**** ********@****.***.***

Contact this candidate