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Customer Service Social Media

Location:
Baltimore, MD
Posted:
August 28, 2023

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Resume:

***** ******** ******* ***** ************, Maryland 21030

adzan9@r.postjobfree.com

Cell: 772-***-****

EXPERIENCE

ICQA ASSOCIATE; AMAZON FULFILLMENT CENTER, ELKRIDGE, MD, MAY 4, 2023-AUGUST 24, 2023

-ICQA stands for inventory control and quality assurance. This role is re- sponsible for assessing the accuracy and quality of inventory

-SBC: Simple Bin Count. Count all items in a particular bin and input the number in a scanner

-Pull andons to ensure safety for customers and warehouse workers so that items can be returned and/or shipped safely and in excellent condition

-SRC: Simple Record Count. Scanned specified product (s) in a bin and counted only similar items

KELSEY REYES

SOCIAL MEDIA DESIGNER + WRITER; THE CENTER FOR SACRED WINDOW STUDIES, BERKSHIRES, MASSACHUSETTS, MAR 2022 - NOV 2022

-Created original high-quality graphic art content related to postpartum health from the app Canva

-Scheduled the timing of the content from the apps: Trello, Google Docs, Ex- cel, and Hoot-Suite

-Provided professional support to students that looked forward to enrolling in the program by responding to their inquiries in Instagram DM messaging

-Engaged with small business owners that are partnered with The Center for Sacred Window Studies

-Scheduled Instagram Lives and Podcast episodes on postpartum health for first-time parents with doula and midwifery businesses three times per week BANQUET SERVER; CIPRIANI, MANHATTAN, NEW YORK, MAR 2018 - MAR 2021

-Greeted guests as they entered venue and helped them find their seats

-Offered comforting hospitality to guests by answering questions, taking or- ders, conveying special instructions to the kitchen and bar, and serving de- sired food and beverages

-Assisted with event preparation, set up, and closing, including setting up and packing away tables, tablecloths, place settings, and buffets RETAIL ASSOCIATE; MOTHERHOOD MATERNITY; BROOKLYN, NEW YORK, MAR 2018 - MAR 2019

-Made our Mom-to-Be’s the center of attention. Surprised mothers with our high caliber customer service to establish a meaningful connection and long- lasting relationships for a warm welcoming environment

-Ensured the store was always appropriately stocked with merchandise, as- sisting customers as needed and performing transactions like sales and re- turns

RECEPTIONIST; ALMOST FAMOUS CLOTHING, JUN 2014 - AUG 2015

-Greeted Employees and company visitors.

-Copied paperwork

-Created spreadsheets

-Maintained calendar for appointments of planned travel arrangements for the owner of the company

EDUCATION

LAGUARDIA COMMUNITY COLLEGE — A.A. LIBERAL ARTS

BROOKLYN COLLEGE — B.A. IN STUDIO ART, 2018-2021

SKILLS

Able to adapt to new changes quickly in any work environment and in life overall, ability to use positive language that is reassuring, obtain clear com- munication for customer rapport, self-control in any situation that has pres- sure or demand for fast-paced service. Proficient in Microsoft Excel and Mi- crosoft Word. Fast-paced typer and strong ability to manage time to get any task done. Fantastic in multi-tasking. English tutor for foreign exchange stu- dents for 2 years at Brooklyn College. Creative thinker. REFERENCES

-Saphy—Manager at Amazon Fulfillment Center

Cell: 443-***-****

-Christine Devlin Eck—Director of The Center for Sacred Window Studies Cell: 413-***-**** Email: adzan9@r.postjobfree.com

-Carolina Mendoza—Manager of Cipriani’s

Email: adzan9@r.postjobfree.com

-Millie Diaz—Supervisor at Almost Famous Clothing

Email: adzan9@r.postjobfree.com



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