driver part-time
Resume:
DAVID SMITH
GARDEN GROVE, CA *2845
*********@*****.***
Profile
Over 20 years of experience in the captioning/subtitling/transcription industry. DVD Programmer. Skilled Training Operations Supervisor with experience in operating computer systems, hardware and software, addressing IT issues and problem-solving. Strong knowledge of Apple and Microsoft operating systems, Windows, and Microsoft Office, also working knowledge of Linux OS. Excellent research and analysis skills. Proficient in providing supervision, training, and work direction of new and existing employees. Friendly team player with professional manner in a fast-paced environment, providing excellent services to customers and company staff to meet their technology needs. Professional Experience
Teleperformance USA / Rapidtext Burbank, CA February 2002 – Present Provide quality captions, subtitles and transcripts for schools and the entertainment industry. Training Operations Supervisor and Consultant
Resolve IT issues and queries from staff who are working on closed captions and subtitles, and escalate unresolved issues as necessary.
Design workflows when new technologies arise to maintain up-to-date, competitive and cutting edge services.
Perform quality control and review performance of staff to ensure customer satisfaction of products.
Provide excellent customer service through remote technologies to customers and staff regarding IT issues/problems with files delivered electronically.
Perform technical instruction to new/existing employees and on-going supervision to ensure high quality outcomes.
Arthur Andersen LLP Irvine, CA April 2001 – January 2002 One of the largest global accounting and consulting firms in the world. Mailroom Supervisor
Handled all incoming and outgoing mail and storage of tax records. Westcliff Medical Laboratories Newport Beach, CA March 1998 – April 2001 Medical laboratory.
Courier
Collected and transported various types of samples used for medical testing. Education
Huntington Beach Adult School June 2017
Certificate completed in Medical Coding and Billing Westminster High School June 1985
High School Diploma
Other Notables Ongoing
Award-winning screenwriter with two screen credits References available upon request
Contact this candidate