Salesforce Com Service Cloud

Priya

SFDC Developer/Admin

Email: ***************@*****.***

Ph #: 209-***-****

Professional Summary:

* ***** ** ** ********** in Salesforce.com CRM and Force.com platform with proficiency as a developer, and administrator.

Experience in using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Excellent experience on Sales Cloud, Service Cloud, Marketing Cloud and Apex Programming on Force.com Platform.

Technical Knowledge about Salesforce Lightning schema builder, process builder, app builder, components and lightning connect.

Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.

Experience in developing Lightning Component Framework and also building Lightning component using aura framework.

Hands on experience with Salesforce Security Features Profile, Permission Sets, OWD, Role Hierarchy, Sharing Rules etc.

Expertise in Lightning app builder (Salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, tab and desktop versions.

Experience in creating custom objects, fields, apps, profiles, Roles, Relationships, Tabs, Reports and Dashboards, Record Types, DML operations, Triggers, and Data loader.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.

Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.

Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.

In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management and Case Management

Experience working on JIRA & TFS for User stories/Bug tracking using kanban and Scrum methodologies.

Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).

Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies.

Technical Skills:

Programming Languages

Apex, Java

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, Lightning Components, Lightning Pages, Lightening Apps, SOQL, SOSL, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Salesforce Cloud

Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud

Integrating Tools

Apex Data Loader, Import Wizard, Data Export, Mass Delete

Web Technologies

HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API

Databases

SQL Server, My SQL, DB2

Operating Systems

Windows, Linux

IDE

Force.com IDE, Visual Studio

Professional Experience:

Client: Leslie's, Phoenix, AZ Jan 2022 – Till Date

Role: SFDC Developer

Responsibilities:

Worked with business users to gather requirements and analyse the possible technical solutions with technical team.

Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Created profiles, Roles based on organization role hierarchy and implement record level and field level security and configured their sharing settings.

Involved in administration and support of Salesforce database, including managing users, profiles and roles setup, customization of objects, fields, record types, page layouts and validation

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.

Designed and developed Lightning Community website for marketing using Lightning community builder, Lightning components, SDLS, Lightning events, HTML5, CSS, Lightning controllers.

Responsible for day-to- day administration, including creating new users, Role Hierarchy, Profiles, Permission Sets, Record Types, Page Layouts, Approval Processes, Field updates, Campaigns and custom tabs.

Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.

Created test case scenarios and helped testing resources to perform QA, UAT testing before Prod delivery of code and application.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules

Performed Deployment related tasks during Go Live using Change Sets to accomplish code push.

Environment: Salesforce.com, Apex Language, Lightning Web Components, Aura Framework, Service Cloud, Apex Classes, Triggers, Controllers, Batch Apex, Schedule Apex, Apex Data Loader, JavaScript, Sandbox, SOQL, SOSL, Visual Studio, Change Sets, Windows.

Client: Axos Bank, San Diego, CA Oct 2019 – Dec 2021

Role: SFDC Developer/Admin

Responsibilities:

Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.

Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.

As per business requirements, developed custom Lightning Web Components and used them in Lightning App Builder.

Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.

List views available on a page were implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within Salesforce. Confidential User Interface.

Created various parameterized reports multi value, hidden, default etc. for the required fields using the report designer in order to see the dropdowns in the end report.

Built Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.

Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows. Implemented CPQ System to improve user experience in the quoting process using Salesforce.

Implemented CPQ System to improve user experience in the quoting process using Salesforce.

Configured Rules and Objectives in support of CPQ and Billing business processes

Written SOQL, SOSL queries by considering Salesforce Governor Limits and DML operations using statements and methods in the triggers and apex classes against platform database.

Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.

Created profiles, roles and implemented object level, field level and record level security.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

Created Batch Apex classes for batch execution and updating of related fields.

Used Force.com for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.

Environment: Salesforce.com, Lightning Experience, Lightning Web Components, Apex Classes and Controllers, Salesforce.Com Platform, Force.com, HTML, CSS, Data Loader, REST, SOQL, SOSL, Marketing Cloud, Community Cloud, Scrum, Custom Objects, Custom Fields, Web Services, SOAP/Rest.

Client: Blue Nile, Seattle, WA Jan 2018 – Sep 2019

Role: SFDC Developer

Responsibilities:

Interacted with users to understand complex business requirements and documented the requirements.

Involved in Designing, Developing and Data Modeling of the application and ensured that they are within the Salesforce Governor Limits.

Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Customized existing Visual force to align with Salesforce new Lightning UI experience.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Used Web Services like SOAP API and Rest API to integrate with external systems.

Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.

Used Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.

Created workflows for automated Lead Routing, Lead Escalation, and Alerts & Custom Coaching Plans.

Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.

Configured Service cloud to prevent irrelevant and sensitive data from being displayed

Supported the Data migration activities using out of the box Data Loader.

Provided development, implementation, and updating focusing on Sales cloud and Service cloud.

Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Environment: Salesforce.com Enterprise Edition, Lightning, Pages, Data Loader, Service Cloud Console, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Client: Umpqua Bank, Portland, OR Jun 2016 – Dec 2017

Role: SFDC Developer / Admin

Responsibilities:

Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

Developed custom UI using CSS, HTML, Visualforce components and used jQuery, Java Script for front-end validation.

Performed administrative tasks like configuring Profiles, Permission Sets, Roles, Users, Sharing rules, Record Types, Public groups and Queues for the organization and setting up Field-level, Object-level security rules for each profile.

Implemented CPQ System to improve user experience in the quoting process using Salesforce.

Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.

Developed Reports and Dashboards, validation rules, formula fields for the application.

Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Workflows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Developed APEX classes to insert the data in custom settings using static resources.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Communicated and collaborated with upper managements and senior business partners to define Project In- Scope and Out-Of-Scope, Strategies and Deliverable.

Created Sandboxes and performed the entire configuration activities of the new sandboxes as per the requirement.

Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Component & Controllers), Apex Triggers, Reports, Dashboards, Email Services, Sharing rules, SSO, Security Controls, Data Loader, HTML, Java Script, Sandbox, Windows.

Client: Mercury Insurance Co, Los Angeles, CA Jan 2015 – May 2016

Role: Salesforce Admin

Responsibilities:

Administered and supported CRM application for 500 users in marketing, customer service and sales.

Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Managed Auto response rules if customers approached beyond the business hours.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Developed Salesforce.com sites and customer portal for various organizational units and partners.

Environment: Salesforce.com Enterprise edition, SOQL, SOSL, Custom Objects, Custom Tabs, Windows.

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