Customer Service Data Entry
Resume:
Oumar Kane
Bronx, NY *****
***********@*****.***
Summary of Qualifications
Organized, efficient, persistent and reliable. Confident in my ability to excel independently and as part of a team. Adaptable to new workplace environments and can handle administrative tasks as assigned.
Summary of Skills
Systems: Microsoft Office, Social Media Platforms (Instagram, Facebook, Twitter, etc.)
ïLanguage: Arabic (Proficiency: Basic), French (Proficiency: Fluent)
ïKey Skills: Customer Service, Data Entry, Marketing
Professional Experience
Staples
July 2023-
Retail Sales Technology Associate
●Create a positive, inviting environment for customers as you learn their tech needs
●Stay current on new technologies, products and services to offer a total solution
●Respond quickly and resourcefully to customer requests and concerns on the sales floor
●Ensure the Tech department achieves key metrics, including profitable sales
●Be flexible on various responsibilities (i.e. cashier, merchandising, other duties as assigned)
Department of Youth Community Development Work From Home Summer 2021
Teachers assistant
●Work with teacher to facilitate and teach a broad range of lessons to students
●Meet with students to make sure they are on track and have completed necessary assignments
●Assign students with work and grade them on time.
Global Contact Services Long Island City, NY March 2021 - May 2021
Call Associate/Customer Service
●Provided quality-oriented customer service to customers with disabilities who are authorized to utilize NYCTA’s programs for transportation
●Met GCS and client expectations while processing both reservation requests
●Provided travel assistance services to assist with requests such as ETA, itinerary changes, cancellations, alternate travel and accommodations
Bronx Zoo Bronx, NY Mar 2020 - Oct 2020
Ticket Handler
●Handled all ticket sales inquiries, answering questions, and explaining benefits as needed
●Actively promoted and informed guests about our diverse assortment of premium products
●Processed sales through the ticketing point-of-sale system, ensured accurate scanning and processing of all ticket types
●Facilitated entry for guests waiting to enter the park, guaranteeing that all guests displayed the appropriate ticket type and/or membership with the expiration date
Walmart Inc. Plattsburgh, NY
December 2022- April 2023
Carts/ Overnight Stocker
●removes damaged or out-of-date goods
● sets up, cleans, and organizes product displays;
●Secures fragile and high-shrink merchandise
●Ensures members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available
Department of Youth Community Development New York, NY Summer 2019
Marketer
●Visited over 30 small businesses daily, informed officials of the new ban on Styrofoam products and offered free samples of our products
●Documented store managers contact information and traveled to different NYC locations
Education
A.A.S. Degree, LaGuardia College/CUNY Expected May 2022
Concentration: Radiology Technology
Hunter College/CUNY Concentration: Psychology May 2020
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