Shenandoah Deloatche

adzajd@r.postjobfree.com / 757-***-**** / 336 Dillon DR Virginia Beach

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills

I have over 30 years of experience in customer services a receptionist and office administration with strong communication skills.

I have an excellent track record of providing outstanding service to customers in addition to working well with a team or on my own.

Very dependable, great problem solving abilities. Courteous demeanor

Organization and efficiency multitasking an d prioritization. Excellent record keeping

Experience

DOMA Technologies Virginia Beach, VA Imaging Technician 08/2021- Current

Positioned papers properly for scans and procedures. Generate precise images

Data entry. Assistance in training of new employees

DBS Staffing Norfolk, VA Apartment Leasing Agent 04/2021 – 07/2022

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Prepared leasing Paperwork and obtained signatures and first payments from new residents.

Contacted and followed up with tenants on renewal notices

Detailed application requirements and answered questions from prospective tenants.

Checked rental eligibility by following company’s verification process.

Coordinated maintenance and repair request.

Bay Disposal Norfolk, VA Receptionist Administrator / CSR 05/2016-04/2019

Navigated computer system to look up customer information and update policies.

Answer phone calls and emails to provide correct and effective information.

Direct customer communication to the appropriate department personnel.

Accept check and credit card payments.

Help customers find specific products, answered questions and offered product advice.

Johnsbrothers Security Norfolk, VA Receptionist/ Dispatcher 06/1999-04/2016

Answered and directed incoming calls using a multi-line telephone system.

Served visitors by greeting, welcoming and directing to appropriate personnel.

Updated and recorded customer or client information to maintain accounts.

Delivered admin support to team members. Handling incoming and outgoing mail.

Reported incidents of suspicious behavior.

Provided information to authorized personnel.

Reported security breached to police or fire departments or other municipal agencies when facility required intervention to protect worker safety.

Handled emergency phone calls calmly and obtained pertinent information with composed approach.

SD