Patrick Moll

adzaig@r.postjobfree.com 262-***-**** Milwaukee WI 53204

Summary: Hardworking and reliable worker with strong ability in completing tasks and punctuality. Offering adaptability and stamina. A highly organized, proactive and strong worker with a team-oriented mentality.

Skills: Avid worker, Customer Service, Call center experience, CPR, Problem resolution, Skilled multi-tasker, Team player, Talent development, CDL Class A, Time management

Experience: Customer Service Manager – Walmart (Burlington, WI) July 2018 – January 2020

●Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery

●Developed open and professional relationships with team members

●Trained new hires on relationship building, sales processes and protocol, product knowledge, company policies, procedures, customer needs and overcoming objectives

●Helped customers work within established systems to achieve desired results and maintain company loyalty

●Decreased process lags by training new procedures

●Unload trucks

●Delivered fast, friendly and knowledgeable service for routine questions and service complaints

●Assist Customers with heavy products to their vehicle

●Wipe down counters and conveyor belt to remove debris and maintain cleanliness

●Work with staff to assist customers and complete tasks thought the store

JBM Security - Burlington, Kenosha area

August 2021 - December 2022

●Secure property and perform area checks

●Confront guest on wrongful behavior and handle stressful situations with calm demeanor

●Check guest going into property and checking them as they leave

●Assist guest with location where they are going

●Keep work areas clean and tidy

●Keep documentation on situation that occurs as they are needed

Batteries Plus - 5474 S 27th St

January 2022 - July 2022

●Fix Customer electronics

●Have Product Knowledge

●Open and Close Store

●Operate on computer systems in order to find products

●Answer Phone calls professionally

●Maintain cleanliness thought store location

●Send and receive Products and update system accordingly

Coach USA - 1520 Arcadian Ave. Waukesha

July 2022 - August 2022

●Checked for defects in equipment daily

●Followed directions according to paper given

●Problem solve quickly

●Handle customer while driving

●Learned in both class environment and on the road

THMM- 5300 International Dr. Cudahy

August 2022 - Current

●Drove company vehicle safely on roads in weather conditions

●Handled Customer Products with care

●Maintained work equipment (Tablet, Phone)

●Followed directions to destination via phone of GPS

Education: High School Diploma

Waterford High School 2015

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