Customer Service General Manager

Aaron Harris Management Profile

**********@******.*** 443-***-**** Waldorf,, MD

Dynamic, results-oriented, award-winning experience increasing profits and customer satisfaction by facilitating excellent retail service on all levels, front and back of house. Dedicated to maintaining a clean and safe environment while effectively managing staff and driving positive growth of business plan. Credited with coordinating budgets and cost plans in ways that achieve and exceed financial objectives. Efficiently manage purchases, inventory, staff, and service by developing, implementing, and maintaining high standards.

Areas of expertise include:

Sales Management

Microsoft Word, Excel, Teams

Operations Management

Managing Profitability

Customer Service

Marketing & Sales

Strategic Planning

Operations Management

Event Planning

Marketing

Recruiting

Food & Kitchen Safety

Warehouse Organization

Team Management

Merchandising

Conflict Management

Customer Management

Process Improvements

Multi-Unit Managements

Business Management

Quality Assurance

Supply Chain

Process Improvement

Professional Experience

Lidl US Southern Maryland 2021 to Present

District Manager

Oversee management and associate teams for 3-5 stores

Ensure freshness, availability and customer service standards are always met

Motivate employees and create a results-focused working environment

Ensure a high level of productivity by implementing efficient and effective work practices

Coordinate, implement and monitor new standards and projects within the district

Drive business results and hold teams accountable for KPIs and meeting targets

Manage performance through coaching and development

Manage staffing, onboarding, training, and appraisals for store management

Collaborate with other departments to ensure efficient store operations

Ensure continuous store compliance on company policies and procedures

Perform other duties as assigned (project work, concept implementation, training, etc.)

Best Buy Waldorf, MD 2016 to 2021

Sales Manager/ Assistant Store Manager

Carefully recruit, select, manage, and train staff to be extensively knowledgeable about the products and maintain high levels of customer satisfaction. Drive attainment of company goals by accepting ownership and consistently exploring any avenues that would add value to job accomplishments.

Key Accomplishments:

Integrated partnerships with third party programs specific to sales, training, and customer-facing initiatives in order to ensure a seamless experience.

Coached and motivated employees to reach their personal and professional best.

Awarded Top-Ranking Store

Noodles and Company Bowie, MD 2013 to 2016

General Manager

Demonstrated excellence in marketing, managing staff, swiftly handling response operations, and consistently maintaining high satisfaction and quality ratings. Planned, organized, motivated, and controlled resources, procedures, and protocols in ways that achieved and exceeded company goals.

Key Accomplishments:

Successfully managed the finances of a multi-million dollar store.

Identified, addressed, and resolved issues in restaurant performance.

Awarded GM of the Year, Store of the Year, Turnaround Store of the Year, Lowest Turnover Store, and Developed Store of the Year.

Five Guys Prince Frederick, MD 2012 to 2013

General Manager

Oversaw all areas of the restaurant and made final decisions on all matters of importance. Excelled at cost analysis and policy adjustments while serving as a strong leader and team builder. Optimized profits by taking all steps necessary to guarantee guests were satisfied with their dining experience.

Key Accomplishments:

Met all corporate quotas for shopper scores, store audits, and sales.

Won Highest Rated Store.

Arby’s Restaurant Prince Frederick, MD 2009 to 2011

General Manager

Streamlined budgets by developing and implementing effective cost control measures. Employed inventory management skills in order to drive uninterrupted production, sales, and customer service levels at minimum cost. Managed human resources effectively; built motivated teams and led them down positive, productive paths.

Additional Experience: Shift Manager at Taco Bell, 2005 to 2009

Education & Credentials

Criminal Justice and Business Studies

FROSTBURG STATE UNIVERSITY Frostburg, MD

Associate’s Degree

COLLEGE OF SOUTHERN MARYLAND Prince Frederick, MD

Awards

Store of the Year, 2017, 2019,2020

Top Ranking Store, 2016, 2020, 2021

Best of the Best, 2017, 2021

General Manager of the Year, 2014, 2015

Store of the Year, 2015,2017

Turnaround Store of the Year, 2015

Lowest Turnover Store, 2013, 2014, 2015

Developed Store of the Year, 2014, 2015

Highest Rated Store, 2012, 2016 (#19), 2021 (Sales Floor #8)

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