Customer Service Representative
Resume:
Samantha Zignego
Hubertus, WI
**********@************.*******.***
************@*****.***
Authorized to work in the US for any employer
Work Experience
Account Coordinator
Boelter Brands - Waukesha, WI
October 2019 to June 2022
Direct relations with multiple clients
• Coordinate clients needs to warehouse and fulfillment team.
• Act as a liaison between the client and sales team.
• Enter large program/reorders of product.
• Answer emails from clients regarding orders, inventory, and general needs. Customer Service Representative
Conley Media - Waukesha, WI
February 2021 to March 2021
• File paperwork for publications of newspapers
• Answer customer calls
• Start or stop customer subscriptions
Account Manager/Customer Service
Christopher Morgan Fulfillment - New Berlin, WI
June 2019 to September 2019
Direct relations with multiple clients
• Coordinate clients needs to warehouse and fulfillment team.
• Organize new promotions for clients.
• Answer emails from clients regarding orders, inventory, and general needs. Receptionist/Administrative Assistant
Christopher Morgan Fulfillment - New Berlin, WI
June 2019 to September 2019
Answering customer calls
Greeting visitors
Keeping break rooms stocked and clean
Filing invoices and other paperwork
Customer Service Representative/Call Center
Christopher Morgan Fulfillment - New Berlin, WI
January 2018 to May 2019
I take calls for multiple companies, enter orders, file invoices, and handle emails. Customer Service Representative
Generac Power Systems - Waukesha, WI
October 2017 to December 2017
(Temp position)
Worked as a CSR in a call center. Helped customers activate their generators, sent out additional information for customer, ordered parts to be replaced, and did basic trouble shooting. Sales Associate
Dick's Sporting Goods - Brookfield, WI
July 2016 to October 2017
Worked as an apparel associate. I helped customers find products as well as push sales. I also helped cashier and submit orders for customers.
Nanny/Babysitter/Housekeeper
Care.com - New Berlin, WI
August 2015 to January 2017
I worked with 2 families. One had 3 young children that I watched before school. The other had two older children that I watched after school and drove to sporting events and practices. Footwear Sales Associate
Gander Mountain / Gander Outdoors - Waukesha, WI
November 2015 to July 2016
I helped customers find the footwear products they were looking for as well as driving sales of protection plans and building market basket.
Tanning Consultant
Caribbean Tan - Muskego, WI
July 2015 to October 2015
I was responsible for opening and/or closing the salon. I cleaned the salon as well as did laundry. I helped customers determine what products to use as well as how long to tan for. I drove sales by selling lotions and tanning packages.
Certified Nursing Assistant
CNA - Brookfield, WI
January 2015 to May 2015
I worked with residents who required extensive care. I helped them with daily activities such as getting up in the morning, getting dressed, using the bathroom, and eating. Certified Nursing Assistant
CNA - Waukesha, WI
October 2013 to July 2014
I worked with residents who suffered from dementia and Alzheimer's and required extensive care. I helped them with daily activities such as using the bathroom, eating, bathing, and getting ready for bed. Education
Some college in Nursing
WCTC - Pewaukee, WI
August 2013 to May 2015
High school diploma
New Berlin Middle/High - New Berlin, WI
September 2009 to June 2012
Skills
• Customer service
• Customer support
• Csr
• Crm
• Microsoft office
• Customer Care
• Call Center
• Account Management
• Babysitting
• Nannying
• Order Entry
• Alzheimer's Care
• Dementia Care
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Data Entry (3 years)
• Warehouse Experience (1 year)
• SAP (3 years)
• Multi-line phone systems
• ERP systems
• SAP ERP
• Conflict management
• Cash handling
• Order management system
• Clerical experience
• Windows
• Zendesk
• Typing
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