Customer Service Technical Support

Jamila Martin

**** ******* ***** **. *******, FL 32811 321-***-**** *********@*****.***

Objective

Focused customer service agent looking for a new challenge in a results-driven environment. Experienced in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates. Strong computer skills in a Windows-based environment and proven ability to learn unique software. A confident and effective communicator who receives excellent customer feedback.

Education

DIPLOMA MAY 1999 MAYNARD EVANS HIGH SCHOOL

·Major: General Education

A.S. DEGREE APRIL 2002 FLORIDA METROPOLITAN UNIVERSITY

·Major: Paralegal/Legal Asst.

Certificates/Licenses

LIFE INCL VAR ANNUITY & HEALTH #0215

Notary Public State of Florida

Skills & Abilities

MANAGEMENT

·Experienced team leader

·Strong organization and planning abilities

·Very efficient on time management

COMMUNICATION

·Excellent communication skills both oral & written; effective decision maker & goal oriented

·Efficient in all Microsoft programs with the ability to type 40-50 WPM

Experience

PSR 1 CVS CAREMARK MARCH 2019-PRESENT

· EFFECTIVELY HANDLE INCOMING/OUTGOING PHONE CALLS TO PATIENTS, DOCTOR’S OFFICE, AND INTERNAL DEPARTMENTS

· SOLVE PROBLEMS & EDUCATE PATIENTS, MAINTAINING THE COMPANY’S REPUTATION FOR HIGH QUALITY SERVICE

· COORDINATE AND PROCESS REQUESTS FOR NEW AND REFILL ORDER SHIPMENTS

· SME: TRAIN & MENTOR FELLOW PSR’S

· Meet performance expectations with CVS Specialty

Resolution specialist

SALES AGENT TELTEC JUNE 2018-PRESENT

·As a Sales agent: Assist with any questions that a customer may have about plan

·Help customers to pick plan

·Go over benefits of plan in detail

TECHNICAL SUPPORT ASURION DECEMBER 2016-PRESENT

·Assist with technical support on cell phones

·Assist with replacement equipment thru warranty process

·Assist and explain any technical questions

CUSTOMER SERVICE REP AT&T MOBILITY NOVEMBER 2007-NOVEMBER 2016

·As a CSR: Assist with any questions that a customer may have about their bill, or assist with trouble shooting equipment

·Transfer of Billing Rep: Assist with changing the monetary responsibility from one person to the another

·Collections Rep: Help with submitting payments, setting up payment arrangements

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