Collections Specialist Accounts Receivable

WL

WILMALEETA LEE

***********@*****.*** 323-***-**** Ontario, CA 91764

Talented Collections Specialist persistent with customers and seasoned in overcoming objectives. Bringing 40 years of experience and driven mentality.

Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.

Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments.

Goal-driven Collections Specialist with proficiency in [Software] and expertise in excel spreadsheet work number, Skip trace, TLO for verification daybreak look up accounts, Microsoft word, outlook, Skip trace .Driven to exceed goals and reduce company debt.

Talented Accounts Receivable Specialist with 3 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering 1-years of success in sales and service positions.

Payment Posting

Account Reconciliation

Trend Identification and Forecasting

Environmental Monitoring

Call Center Background

Risk Management

Outbound Calling

Credit and Collections

Collections

Triple Prestige services Ontario, CA

Owner

07/2022 - Current

Set pricing structures according to market analytics and emerging trends. Promoted business on social media platforms to maximize brand identity and generate revenue.

Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Developed events and programs in consideration of needs, abilities and interests of participants.

Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.

Managed daily operations of recreational facilities. Evaluated recreation areas, facilities and services for results. Wells Fargo Ontario, CA

Collection III

07/2003 - 11/2015

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals. Summary

Skills

Experience

Arranged for debt repayment and established repayment schedule based on customer finances.

Processed payments over phone and set up recurring drafts. Developed collection methods to achieve or exceed company financial goals.

Recorded information about customers' financial status and collections status efforts.

Located and monitored overdue accounts using billing system to begin collections process.

Completed skip traces on customers failing respond to collection efforts. Negotiated credit extensions to assist customers in paying overdue accounts.

Prepared documentation required for collection and repossession activities. Met demands of busy collections group by performing high volume of daily calls.

Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.

Negotiated rates with customers and entered payments into accounting system.

Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue. Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments. Communicated with post office and credit bureaus to track delinquent clients to new addresses.

Accepted and processed customer payments and applied toward account balances.

Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts. Triad / Ford motor Huntington Beach, CA

Collection Supervisor

08/1997 - 07/2003

Developed and implemented collection strategies to ensure timely payments of overdue invoices.

Supervised a team of 10 collectors in order to maximize efficiency and effectiveness.

Monitored, evaluated, and reported on the performance of collectors against established goals.

Analyzed financial activities of department to share budgetary input with managers.

Analyzed customer accounts for payment trends and recommended appropriate action plans.

Conducted weekly meetings with collection staff to discuss progress, issues, and best practices.

Coordinated with legal counsel to initiate legal proceedings when necessary.

Provided guidance and assistance to customers regarding payment plans or other options for resolving delinquencies.

Researched customer disputes and complaints related to collections activities and took corrective actions as needed.

Ensured compliance with applicable state laws governing debt collections practices.

Performed credit reviews of new customers prior to approving them for service agreements.

Maintained accurate records of all collection activities in accordance with company policies and procedures.

Implemented processes to streamline collection efforts such as automated email reminders and phone calls.

Assisted in training new employees on proper collection techniques, policies, and procedures.

Negotiated settlements with delinquent customers in order to resolve their accounts without initiating legal proceedings.

Developed relationships with external agencies such as credit bureaus in order to facilitate collections efforts.

Reviewed customer statements periodically for accuracy before mailing them out.

Participated in departmental meetings to provide updates on team's progress towards achieving goals.

Investigated discrepancies between invoices received from vendors versus those billed out by the company.

Oversaw and trained new employees on collection methods, documentation requirements and performance strategies. Developed and improved procedures for collection of past due amounts. Reached out to customers to discuss late payments and options for remitting amounts due.

Completed investigations of customer accounts and payment histories. Reached out customers to collect outstanding payments via one-time or negotiated installment methods.

Updated accounts with documentation of interactions and current information.

Received and submitted payments and applied amounts to customer balances.

Collaborated with legal resources and recovery teams to manage default issues.

Reduced losses by restructuring loan payment plans. Researched, evaluated and resolved discrepancies and customer concerns. Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies. Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Discussed job performance problems with employees, identifying causes and issues to find solutions.

Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Issued work schedules, duty assignments and deadlines for office or administrative staff.

Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Interpreted and explained work procedures and policies to brief staff. Reviewed employees' work to check adherence to quality standards and proper procedures.

Developed work schedules according to budgets and workloads, covering priority tasks.

Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Recruited, interviewed and selected employees to fill vacant roles. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Recommended solutions related to staffing issues and proposed procedural changes to managers.

Researched and prepared reports required by management or governmental agencies.

Developed and implemented new credit policies and procedures to ensure compliance with company guidelines.

Negotiated payment plans with delinquent customers while ensuring compliance with company policy.

Researched and resolved customer disputes in a timely manner to maintain positive customer relationships.

Conducted periodic reviews of existing accounts to identify areas of risk or non-compliance.

Analyzed customer payment history, credit ratings, financial statements, and other relevant information to determine creditworthiness of potential customers.

Monitored collection activities to ensure timely resolution of overdue payments.

Maintained accurate records for all collection activity on the internal system.

Prepared monthly reports summarizing account receivable status and trends.

Provided advice and guidance on legal actions when necessary. Established relationships with key personnel at customer companies to facilitate collections process.

Coordinated efforts between sales staff and customers regarding collection issues.

Reviewed credit applications from prospective customers prior to granting them credit terms.

Reconciled discrepancies in invoices, payments, credits. between customers' records and internal records.

Assisted in developing strategies for reducing bad debt write-offs as well as increasing cash flow through improved collections processes. Identified opportunities for improvement in current collection processes by utilizing industry best practices.

Implemented proactive strategies for minimizing delinquencies such as early contact with delinquent accounts.

Participated in training sessions related to collecting past due accounts. Responded promptly to inquiries from customers regarding their accounts receivable balances.

Performed regular audits of customer accounts for accuracy and completeness.

Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions. Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

Created and updated financial reports on frequent basis to present information to leadership teams.

Prepared internal and regulatory financial reports, balance sheets and income statements.

Managed collection database and catalogued new items. Monitored the condition of collections and identified conservation needs. Developed policies and procedures for collecting, preserving, and displaying artifacts.

Collaborated with curators to develop exhibitions and educational programs related to collections.

Prepared grant applications for funding of collection activities or acquisitions.

Created detailed reports on collections activity, such as appraisals or donations received.

Facilitated access to collections information through digitization efforts, website updates, and other media outlets.

Balanced batch summary reports for verification and approval. Attended training on credit management and civil court practices to maintain up-to-date knowledge.

Represent company in small claims court and Superior Court. Cal State Long Beach Long Beach, CA

Business And Accounting

Education and Training

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