Administrative Assistant Customer Service
Resume:
ALISA ENGLISH
Resourceful Customer Service Representative with 25 years of experience
Andersonville, GA 31711
************@*****.***
I have over 20 years of experience as a Directory Assistance Operator, 5 years experience as an Administrative Assistant. I am hard working, dependable and believe in providing nothing less than top notch customer service each and every time.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
VERIZON - Garden City, NY
September 2013 to October 2018
As an Administrative Assistant I was responsible for taking incoming calls from the Verizon technicians and assisting them with the various questions they had. Questions pertaining to how many sick days they may have taken, if they happened to be sick, when were they scheduled to return to work, things of that nature.
Directory Assistance Operator
Verizon - Massapequa, NY
August 1993 to September 2013
As a Directory Assistance Operator, my primary roles and responsibilities included the following: providing callers the needed service such as supplying phone numbers, locating businesses; and placing collect calls; facilitating person to person calls; answering a large volume of calls; providing excellent customer service. I was also responsible for recording details of each call; scanning directory to locate the number and greeting callers warmly.
To work at this level, the following skills and abilities were required- clear and strong communication skills, listening abilities, patience, strong knowledge and quick in searching the databases to gather the needed information.
Education
Some college
Nassau Community College - Garden City, NY
September 1982 to September 1983
DIPLOMA
BAY SHORE HIGH SCHOOL - Bay Shore, NY
September 1979 to June 1981
Skills
• Strong Communication skills
• Positive Attitude
• Patience
• Effective Listener
• Effective Listener
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