Data analysis
Resume:
Sophia Hojara Contact
*********@*****.***
Skills
Coding: SQL, Python, R
Visualization Tools: Tableau, PoweBi
Spreadsheet: Excel, Google Sheets
Communication: Clear written and verbal communication, Presenting, Team work
Other: SalesForce, Stripe
EXPERIENCE
Better World Books, Mishawaka In — Donation Specialist October 2022 - PRESENT
● Quality checked, sorted, organized, and boxed hundreds to thousands of books daily, resulting in the successful donation of over 1 million books per fiscal year.
● Utilized Salesforce to efficiently review donation requests, ensuring prompt and accurate responses.
● Liaised with donation recipients, operations, and logistics team on a daily basis, to create a seamless donation process via email, phone calls, and face-to-face interactions.
● Managed shipping costs by utilizing Stripe to send out invoices.
● Presented donation information to diverse audiences, including team members, leadership, board members, business partners, and clients.
Walmart, Niles Mi — Online Order Filling and Delivery September 2021 - April 2022
● Collaborated effectively with customers, addressing their preferences, and suggesting suitable substitutions to guarantee customer satisfaction.
● Consistently achieved order deadlines, demonstrating strong time management and organizational skills to handle 100+ daily customer orders.
● Implemented a meticulous approach to selecting quality and precise items, contributing to improved order accuracy and customer satisfaction.
Mcdonalds, Niles Mi — Crew Trainer
February 2020 - September 2021
● Trained and mentored new hires, fostering a collaborative and productive team environment.
● Utilized excellent communication and instructional skills to motivate and guide current crew members towards achieving performance targets
Certificate/Courses
Google Data Analytics
8/8 courses Link
Google Data Analytics
Professional 7/7 courses
Link
Personal Projects
Youtube Api: Link
Skills used: Python
Valorant Tracker: Link
Skills Used: Power Automate, Sql,
Tableau
Donations Count: Link
Skills Used: Google sheets
functions and charts
EDUCATION
Niles High School —
High school Diploma
September 2018 - June 2022
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