Customer Service Representative
Resume:
**/**** - **/**** ******** Service Representative, Customer Service Representatives
WPS, Madison, WI
Negotiated fees for receiving patient medical records ? Monitored phone calls ? Filed paperwork ? Faxed and mailed off request forms to various organizations to receive patients medical records ? Data Entry/10-Key 11/2018 - 07/2022 Customer Service Agent, Customer Service Representatives Support Services Group Inc, Waco, TX
Worked on behalf of Coach and Coach Outlet checking on orders and transferring customers to the Ambassador department for damaged and missing items. Then I moved to another campaign working for Hulu and Disney ? handling inbound calls with problem solving, billing, upgrade/downgrade, troubleshooting, cancelations. 03/2020 - 10/2020 Customer Service Representative (Customer Service, Customer Service Representatives
Empereon, Waco, TX
Input clients information into database ? Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability ? Demonstrated the ability to interact culturally diverse employees ? Commended for multitasking abilities and communication with co-workers ? Recognized for superior performance and dedicated service commitment ?/ Data Entry/ 10- Key 07/2019 - 09/2019 Screener/Receptionist, Medical Assistants CSL Plasma, Waco, TX
Greet customers ? Screen first time and returning donors ? Input donor information
Check their vitals ? Run donors blood through Hermocrates to make sure their iron and protein is good
04/2018 - 10/2018 ONCOR
G C FINANCIAL CORP ET AL,
09/2016 - 05/2018 Customer Service Representative, Customer Service Representatives General Dynamics, Waco, TX
Worked on behalf of the Marketplace Verified consumers benefits on their plan ? Verified eligibility ? Updated information ? Answered general questions ? Handled inbound/ outbound calls
09/2015 - 08/2016 Customer Service, Customer Service Representatives C3, Mc Gregor, TX
Verified member benefits on their plan ? Checked the member prescription claims
Verified member eligibility ? Overrides on member prescription claims 09/2014 - 05/2015 cashier
Burger King, LACY LAKEVIEW, TX
work front counter register and drive-thru. Also trained all new employees that got hired.
MALAKIA MOTEN
1400 Woodbine St, Apt 14
Waco, TX 76705
Phone: 972-***-****
Alt Phone: 254-***-****
Email: adzae5@r.postjobfree.com
Employment History
04/2011 - 05/2011 Externship
Optical Gallery, Mesquite, TX
Verified patient insurance through Aetna, BCBS, Medicaid, Medicare ? Posted payments; EOB postings ? Scheduled patient appointments ? Performed filing, scanning
05/2011 Medical Billing and Coding
Vocational School Certificate
Everest College, Dallas, TX
studied medical billing and coding. Also learned how to handling the EOB posting, and claims
05/2011 Medical Billing and Coding
Vocational School Certificate
EVEREST COLLEGE, DALLAS, TX
05/2011 Medical Insurance Billing
Everest Collge
Education History
Occupational Licenses, Certificates and Training
Detailed References
Darrick Eckles, Quailty Assurance
Arbitron
Maresa Polk, co-worker
General Dynamics
Daja Moten, co-worker
Paramount
Contact this candidate