Customer Service Representative

Location:

Waco, TX

Posted:

August 28, 2023

Contact this candidate

Resume:

**/**** - **/**** ******** Service Representative, Customer Service Representatives

WPS, Madison, WI

Negotiated fees for receiving patient medical records ? Monitored phone calls ? Filed paperwork ? Faxed and mailed off request forms to various organizations to receive patients medical records ? Data Entry/10-Key 11/2018 - 07/2022 Customer Service Agent, Customer Service Representatives Support Services Group Inc, Waco, TX

Worked on behalf of Coach and Coach Outlet checking on orders and transferring customers to the Ambassador department for damaged and missing items. Then I moved to another campaign working for Hulu and Disney ? handling inbound calls with problem solving, billing, upgrade/downgrade, troubleshooting, cancelations. 03/2020 - 10/2020 Customer Service Representative (Customer Service, Customer Service Representatives

Empereon, Waco, TX

Input clients information into database ? Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability ? Demonstrated the ability to interact culturally diverse employees ? Commended for multitasking abilities and communication with co-workers ? Recognized for superior performance and dedicated service commitment ?/ Data Entry/ 10- Key 07/2019 - 09/2019 Screener/Receptionist, Medical Assistants CSL Plasma, Waco, TX

Greet customers ? Screen first time and returning donors ? Input donor information

Check their vitals ? Run donors blood through Hermocrates to make sure their iron and protein is good

04/2018 - 10/2018 ONCOR

G C FINANCIAL CORP ET AL,

09/2016 - 05/2018 Customer Service Representative, Customer Service Representatives General Dynamics, Waco, TX

Worked on behalf of the Marketplace Verified consumers benefits on their plan ? Verified eligibility ? Updated information ? Answered general questions ? Handled inbound/ outbound calls

09/2015 - 08/2016 Customer Service, Customer Service Representatives C3, Mc Gregor, TX

Verified member benefits on their plan ? Checked the member prescription claims

Verified member eligibility ? Overrides on member prescription claims 09/2014 - 05/2015 cashier

Burger King, LACY LAKEVIEW, TX

work front counter register and drive-thru. Also trained all new employees that got hired.

MALAKIA MOTEN

1400 Woodbine St, Apt 14

Waco, TX 76705

Phone: 972-***-****

Alt Phone: 254-***-****

Email: ***********@*****.***

Employment History

04/2011 - 05/2011 Externship

Optical Gallery, Mesquite, TX

Verified patient insurance through Aetna, BCBS, Medicaid, Medicare ? Posted payments; EOB postings ? Scheduled patient appointments ? Performed filing, scanning

05/2011 Medical Billing and Coding

Vocational School Certificate

Everest College, Dallas, TX

studied medical billing and coding. Also learned how to handling the EOB posting, and claims

05/2011 Medical Billing and Coding

Vocational School Certificate

EVEREST COLLEGE, DALLAS, TX

05/2011 Medical Insurance Billing

Everest Collge

Education History

Occupational Licenses, Certificates and Training

Detailed References